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Summit Recruitment &Training   |   Nairobi, Kenya   |   Log in or register to see the closing date

Travel Desk Manager

  • Bachelor's degree
  • Transportation, logistics, driving
  • Manager (team leader)
  • Full Time
  • Permanent
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Job Summary

The job varies depending on the nature of the transport requirements and the need of the guests. The Travel Desk Manager will be responsible for the finances and budget of the transport services, marketing and PR, strategic development and planning, and people management. They need to make sure a quality service is provided at the right price.


  1. Ensure the revenue targets are met and develop a realistic and achievable action plan.
  2. Manage all activities related to dispatching, routing, and tracking transportation vehicles.
  3. Ensure correct billing of all guest transfers including Game drives.
  4. Ensuring timely pick-up and drop off of all guests as per their travel details/requests in liaison with Front Office.
  5. Constantly converse with the customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
  6. Compute the cost of travel and accommodations and quote tour packages.
  7. Book transportation and hotel reservations, using micros account system.
  8. Plan, describe, arrange, and sell hotel tour packages and promotional travel incentives offered by various travel carriers.
  9. Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
  10. Plan, organize and manage all guest transport requirements ensuring that the work is accomplished in a manner consistent with organizational requirements.
  11. Coordinate training requirements for all Travel Desk staff members.
  12. Direct investigations to verify and resolve customer complains.
  13. Interact with customers able to recommend and sell day trips/tours in accordance a new with the guests needs.
  14. Managing tour itineraries for guests.
  15. Provide to the General Manager, monthly reports.
  16. Ensure all the vehicles are maintained/cleaned to the highest standards.
  17. Disciplining of Staff transgressions alongside HR Manager.
  18. Making sure the transport operation meets its performance and safety targets, monitoring it and reporting to senior management.
  19. Advising on policy and strategic developments and examining business decisions (pricing policy, level of service provision, timetable changes) to assess their impact on guests.
  20. Ensuring that all operations are carried out in accordance with Kenyan laws regulations, particularly relating to safety.
  21. Managing and supervising staff, organizing work shift routes and coordinating staff training.
  22. Negotiating and managing contracts and developing new business opportunities whenever possible.
  23. Minimizing disruption and resolving any unscheduled delays, having to make decisions in difficult situation.
  24. Analyzing results of surveys on customer satisfaction and starting new projects to improve performance.
  25. Marketing travel desk services to encourage greater passenger use.
  26. Identifying existing and possible future transport problems, developing transport models and investigating the feasibility of alternative means of transport.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Transportation, logistics, driving
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required skills: Budgeting, financial planning; Business strategy; People management; Logistics planning and management; Customer relations; Fleet management; Training program planning; Travel planning and reservations (leisure, business)
Required languages: English (Spoken: fluent | Written: fluent)

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Summit Recruitment &Training

Human resources, talent development, recruiting

Summit Recruitment & Search was established in 2009 to address the recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other African countries. We are able to advise on market trends, training requirements, prevailing salaries and offer a complete HR Solution where necessary.

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