Guest vertical phone smallest
Why Fuzu? Join Fuzu to accelerate your professional growth, meet like-minded people and learn from the best.
Get Started

Waiter/Waitress

Salary rangeConfidential | Contract type: Permanent

You have 12 days left to apply for this job.

Share this job

Job Summary

Reporting to the Outlet Supervisor,The overall scope of the incumbent will includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction
Desired Skills & Qualifications:
  • Diploma in Hospitality Management or related field preferred.
  • Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
  • 1-2 years’ experience in an F&B service role

Responsibilities

  • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
  • A courteous, professional and efficient service is provided at all times.
  • All duties and tasks are performed as per the tasks required at the outlet.
  • Be knowledgeable of all services and products offered by the hotel.
  • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
  • Ensure that the place of work and surrounding area is kept clean and organized at all times.
  • Successfully perform opening and closing procedures established for the assigned outlet
  • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
  • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
  • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
  • Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
  • Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
  • Undertake reasonable tasks and secondary duties as assigned by the Department Head.
  • Respond to any changes in the department as dictated by the hotel management.
  • Assist in carrying out scheduled inventories of products and operating equipment.
  • Perform any other assigned reasonable duties and responsibilities as assigned.
  • Project at all times a positive and motivated attitude and exercise self-control.
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 12 months
Required languages: English (Spoken: fluent | Written: fluent)
Share this job

Other Jobs at Villa Rosa Kempinski (KE)

Room Attendant
Villa Rosa Kempinski (KE) / Nairobi
Laundry Attendant
Villa Rosa Kempinski (KE) / Nairobi
Duty Manager
Villa Rosa Kempinski (KE) / Nairobi
Hygiene Manager
Villa Rosa Kempinski (KE) / Nairobi

Similar Jobs

Waiters/Waitresses
Nairobi / Lyons dishes ltd
Food & Beverage Server
Nanyuki / Fairmont-Mount Kenya Safari Club
Food & Beverage Server
Nanyuki / Fairmont-Mount Kenya Safari Club
Industrial Attachment - Hospitality
Nairobi / Kenya Revenue Authority (KRA)
Waitress
Naivasha / Countryhouse Inn - Naivasha Hotel
Improve your chances with Fuzu