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Waiters/Waitress

Simba Corporation
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 16 days left to apply for this job.

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Job Summary

The incumbent in this position is responsible for serving food and beverage in their assigned section in order to provide a dining experience that meets or exceeds guest’s expectations whilst adhering to service standards.

Education And Experience:
  • Certificate of Secondary School,
  • Basic Certificate of Hotel and Catering Management School
  • Minimum of two years experience in a 4-star hotel - restaurant preferably

Responsibilities

  • Greets guests at the table promptly after their arrival and informs them of specials and promotional menu.
  • Makes suggestions and answers questions regarding food, beverages, and service at the guest’s table.
  • Takes food and beverage orders from guests (either written or memorized) and relays the order to kitchen staff and main-service bar as appropriate.
  • Processes guests’ orders in a timely manner whilst verifying that all items are prepared according to guests’ requests and standards.
  • Keeps a discreet eye on the guests to ensure they are satisfied with the food and service
  • Responds to any additional requests and to determine when the course has been completed.
  • Presents the bill to the guests according to the outlet standards.
  • Upon acceptance of payment, refers bills and payment to the cashier for closing. Returns the copy of the closed bill, credit card slip or change to the guests, as appropriate.
  • Sets up tables for each course according to the outlet standards.
  • During the meal, after each course, removes dirty dishes from table. After the meal, cleans and resets the table according to the outlet standard.
  • During lower occupancy of the outlet, assists with stocking the workstations and the main service bar with beverages, polishing cutlery and glasses as well as folding napkins.
  • Keeps abreast of the food and beverage promotions, new menu items, daily specials, and other relevant information for guests.
  • Should pass reservations of 8 or more people directly to the Outlet Supervisor with having taken already all concerning details as of address, telephone number, preferred seating, etc.
  • Is responsible for updating his/her knowledge about the Venue’s facilities as well as menu or operational changes in other outlets.
  • Carries out any other reasonable duties and responsibilities as assigned.

Job Requirements

Required education: Vocational school
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself
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