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Information technology, software development, data jobs in Mombasa, Kenya

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Siginon Group

ICT Technical Officers - Mombasa

Mombasa, Kenya

County Government of Mombasa

CLOSED

ICT Assistant III

Mombasa, Kenya

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CLOSED

Footfall Monitoring And Surveillance - Mombasa

Mombasa, Kenya

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Fuzu

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ICT Technical Officers - Mombasa

Closing: Mar 31, 2024

2 days remaining

Published: Mar 25, 2024 (4 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Education, Professional Qualifications & Work experience

  • Bachelor degree in Information Technology
  • 2 – 3 years’ work experience in IT Support role
  • Professional Certifications


Responsibilities

Education, Professional Qualifications & Work experience

  • Bachelor degree in Information Technology
  • 2 – 3 years’ work experience in IT Support role
  • Professional Certifications


  • Serve as the first point of contact for employees seeking ICT technical assistance.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided.
  • Direct unresolved issues to the next level of support personnel / service provider and follow up to ensure resolution.
  • Provide excellent customer service to IT users.
  • Record events and problems and their resolution in logs and follow up with customers to ensure issues have been resolved.
  • Follow-up and update customer status and information.
  • Analyze call logs to spot trends and underlying issues.


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