Ensuring timely response to customer enquiries and complaints by keeping track of the complaints and taking appropriate measures.
 Monitoring customer’s issues, handling and ensuring compliance with strategic plan and WASREB guideline
 Put in place a system that ensures prompt response to customer queries and correspondence.
 Creating a communication system that transcends between the trust and customers to evolve a conducive working atmosphere.
 Ensuring provision of quality service to customers in accordance with the established standards.
 Ensuring the fostering of good working relationships with customers by providing efficient service in a timely manner.
 Promoting positive corporate image at all times.
 Building good publicity through participation in community initiatives and feature articles in the media.
 Maintaining accurate and up-to-date record on customers.
 Supervising, appraising staff and identifying their training and development needs.
 Preparing timely reports and distributing to users.
 Performing any other duties as may be assigned from time to time

Customer support, client care jobs in Meru, Kenya

Customer Relations Assistant