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KCA University, Kenyatta University, Mama Ngina University College (MNUC), Mount Kenya University (MKU), Nairobi International SchoolProfession (Education, academic)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Construction,Design, arts,Electrical engineering,Engineering, architecture,Human resources,Information technology, software development, data,Legal,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Transportation, logistics, driving,
Industry
Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Data/Research,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Entertainment, events,Finance & FinTech,Financial Services,Governmental,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Legal, accounting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Textile, fashion,Transportation, logistics, storage,
Seniority (Education, academic)
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Mediacrest Training College
Education + 1 more
Description
Qualifications:
- Diploma/degree in Communications, Business, Public Relations, or a related field.
- 3+ years of experience in customer support, call center operations, or quality assurance.
- Expert knowledge of customer service principles, techniques, and KPIs.
- In-depth understanding of CRM software, ticketing systems, and telephony systems.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong soft skills and ability to manage difficult conversations.
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