Qualifications & Skills required:

• Diploma in Communications, Journalism, Public Relations, Marketing, or related field from a recognized institution
  
• Relevant professional qualifications/certification
  
• Minimum of four (4) years relevant work experience
  

Qualifications & Skills required:

• Diploma in Communications, Journalism, Public Relations, Marketing, or related field from a recognized institution
  
• Relevant professional qualifications/certification
  
• Minimum of four (4) years relevant work experience
  

• Manning and guarding all receptions at the Head Office
  
• Maintaining a record of all activities at other receptions within the Head Office
  
• Receiving walk-in visitors and checking them in via the Visitors Management System
  
• Directing visitors to relevant offices
  
• Drafting quarterly customer service reports
  
• Conducting in-house customer service training and reporting on the same
  
• Ensuring all receptions are presentable and well-stocked with updated IEC materials
  
• Managing the main switchboard
  
• Receiving and escalating complaints to the Customer Care Officer
  
• Receiving and registering feedback via suggestion box and feedback forms and escalating to Customer Care Officer
  
• Undertaking the translation of service charter into special formats
  
• Distributing the Company’s IEC material and updating the log sheet
  
• Executing customer Service week and decorations for receptions during Christmas season
  
• Updating the Corporate database
  
• Providing necessary information for Customer Service Survey
  
• Undertaking the customer care program