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CIC Insurance Group
CLOSEDSales Officers – Retail Life (Alternative Channels) - Kakamega
Kakamega, Kenya
Closing: Apr 26, 2024
7 days remainingPublished: Apr 18, 2024 (2 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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To drive individual life business top- line, bottom- line growth and provide customer centric service to policyholders and claimants in Kisumu Branch office.
Job Specifications
Relevant Experience
- At least 3 years of relevant experience
Academic Qualifications
- Bachelor degree in business related course
Professional Qualifications
- CIM/ACII/AIIK
Key Job Skills (specific to the job)
- Marketing skills
- People management skills
- Finance literacy
- Analytical skill
- Investment management
Insurance Skills (special Category)
- Life business management skills
- Product Knowledge
- Geographical knowledge
General Skills
- Communication skills
- Interpersonal skills
- Customer Service
- IT skills (fluency)
Our Competencies/Behaviours
- Integrity
- Reliability
- Transparency
- Professionalism
- Teamwork
- Quality
Responsibilities
To drive individual life business top- line, bottom- line growth and provide customer centric service to policyholders and claimants in Kisumu Branch office.
Job Specifications
Relevant Experience
- At least 3 years of relevant experience
Academic Qualifications
- Bachelor degree in business related course
Professional Qualifications
- CIM/ACII/AIIK
Key Job Skills (specific to the job)
- Marketing skills
- People management skills
- Finance literacy
- Analytical skill
- Investment management
Insurance Skills (special Category)
- Life business management skills
- Product Knowledge
- Geographical knowledge
General Skills
- Communication skills
- Interpersonal skills
- Customer Service
- IT skills (fluency)
Our Competencies/Behaviours
- Integrity
- Reliability
- Transparency
- Professionalism
- Teamwork
- Quality
- Leading and managing sales teams to maximize profitability and shareholder value through business growth and sustainability while maintaining a high level of customer satisfaction in Kakamega Branch office
- Carrying out office administration and ensuring compliance with the County and National Government
- Getting market intelligence on future market trends to help improve service and product offering, while keeping an eye on competition
- Coaching, mentoring, developing, training, motivating and evaluating sales team and staff to achieve the highest levels of performance in Kakamega Branch
- Planning and driving brand awareness and penetration to grow market share in the Western Region
- Ensuring compliance with regulatory and statutory requirements
- Preparing, monitoring and reporting of the Life business budgetary allocations in Kakamega Branch
- Leading and managing the Life business related communication at the branch
- Identifying, implementing and benchmarking best practices in management
- Ensuring customer service to both internal and external client by providing required support in the agency management
- Managing and Implementing change initiatives to achieve desired business plans and culture.
- Recruitment, training, developing and retaining of intermediaries and alternative channels.
2 or 3 Key Deliverables (specific to this position)
- Delivering growth and profitability
- Recruitment and training of sales force
- Offer excellent customer service to policyholders and claimants
Key InterfacesInternal
- HR
- IT
- Finance
- Internal Audit
- Risk
External
- Customers
- Service providers
- Regulator
- Suppliers
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