Outsourcing, leasing Jobs in Kenya

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Majorel Kenya Limited

Kenya | Customer Service Representative I (CSR I) - DF6134

Nairobi, Kenya

Majorel Kenya Limited

Kenya | HR Specialist – Talent Acquisition (Mombasa - Based) - DF6111

Mombasa, Kenya

Majorel Kenya Limited

Kenya | HRBP Specialist (Mombasa - Based) - DF6110

Mombasa, Kenya

Majorel Kenya Limited

Kenya I HRSS Specialist (Mombasa - Based) - DF6109

Mombasa, Kenya

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Majorel Kenya Limited

Kenya | WFM Specialist | Mombasa - Based Role | 1st April 2024 - DF6054

Mombasa, Kenya

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Majorel Kenya Limited

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Fuzu

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Kenya | Customer Service Representative I (CSR I) - DF6134

Closing: Apr 23, 2024

25 days remaining

Published: Mar 26, 2024 (3 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

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Kenya| Customer Service Representative I (CSR I)


Responsibilities
Kenya| Customer Service Representative I (CSR I)


Operations - Customer Service Representative I (CSR I)

Responsibilities

    * Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.

     * Responding promptly to customer inquiries via phone and through emails and chats.

     * Communicating with customers through various channels.

     * Acknowledging and resolving customer complaints.

     * Knowing our products inside and out to enable you respond to customer inquiries efficiently.

     * Keeping records of customer interactions, transactions, comments, and complaints.

     * Communicating and coordinating with colleagues as necessary.

     * Providing feedback on the efficiency of the customer service process.

     * Ensuring customer satisfaction and providing professional customer support.

     * Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.

     * Managing database records, drafting status reports on customer service issues.

     * Data entry and research as required to troubleshoot customer problems.

Requirements

     * Minimum of 1 year experience in Customer Service

     * Degree/Diploma in any related field

     * C1 English and excellent grammar skills

     * Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing

     * Great people skills

     * A sales-oriented approach

     * Proactive personality and self-motivator

     * Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.

     * Demonstrates initiative with the ability to multi-task and detail oriented in a fast

       paced environment.

     * Outstanding written and verbal communication skills, great phone etiquette and

       elevated speech

     * Should be flexible to work in shifts both day and night.

       This is role will be based in Nairobi.}


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