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Majorel Kenya Limited
Customer Service Representative (3 Months Contract)
Nairobi, Kenya
Majorel Kenya Limited
Content Moderator - Hausa Speaking
Nairobi, Kenya
Majorel Kenya Limited
Social Media Content Moderator - Zulu
Nairobi, Kenya
Majorel Kenya Limited
CLOSEDInformation Security Analyst
Nairobi, Kenya
Majorel Kenya Limited
CLOSEDSocial Media Content Moderator - Oromo & English
Nairobi, Kenya
Majorel Kenya Limited
CLOSEDFacilities & Admin Assistant
Nairobi, Kenya
Majorel Kenya Limited
CLOSEDProject Manager
Nairobi, Kenya
Majorel Kenya Limited
CLOSEDContent Moderator - French Speaking
Nairobi, Kenya
Majorel Kenya Limited
CLOSEDWork Force Specialist - WFM
Nairobi, Kenya
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Majorel Kenya Limited
CLOSEDIT Support Specialist
Nairobi, Kenya
Closing: Apr 20, 2023
18 days remainingPublished: Mar 23, 2023 (10 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Majorel supports clients all over the world to successfully shape their customer relationships. More than 79,000 employees in 41 countries over 127+ sites design and implement customized solutions for this purpose(For updated numbers refer Majorel website www.majorel.com).
We are looking to hire a Customer Service Representative (3-Months Contract).
Responsibilities
Majorel supports clients all over the world to successfully shape their customer relationships. More than 79,000 employees in 41 countries over 127+ sites design and implement customized solutions for this purpose(For updated numbers refer Majorel website www.majorel.com).
We are looking to hire a Customer Service Representative (3-Months Contract).
- Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries via phone and through emails and chats.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out to enable you respond to customer inquiries efficiently.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction and providing professional customer support.
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
- Managing database records, drafting status reports on customer service issues.
- Data entry and research as required to troubleshoot customer problems.
Requirements
- Minimum of 1 year experience in Customer Service
- Degree/Diploma in any related field
- C1 English and excellent grammar skills
- Knowledge of IT programs i.e. Word, Excel, and fast fingers for typing
- Great people skills
- A sales-oriented approach
- Proactive personality and self-motivator
- Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications
- Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
- Outstanding written and verbal communication skills, great phone etiquette and elevated speech
- Should be flexible to work in shifts both day and night.
We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.