Published
Profession
Industry
Seniority
Published
Profession
Industry
Seniority
5
jobs
Majorel Kenya Limited
Nairobi, Kenya
Majorel Kenya Limited
Mombasa, Kenya
Majorel Kenya Limited
Mombasa, Kenya
Majorel Kenya Limited
Mombasa, Kenya
Get personalised job alerts directly to your inbox!
Majorel Kenya Limited
Mombasa, Kenya
Closing: Apr 23, 2024
25 days remainingPublished: Mar 26, 2024 (3 days ago)
Education:
Work experience:
Language skills:
Contract Type:
Sign up to view job details.
Operations - Customer Service Representative I (CSR I)
Responsibilities
* Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
* Responding promptly to customer inquiries via phone and through emails and chats.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out to enable you respond to customer inquiries efficiently.
* Keeping records of customer interactions, transactions, comments, and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Ensuring customer satisfaction and providing professional customer support.
* Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
* Managing database records, drafting status reports on customer service issues.
* Data entry and research as required to troubleshoot customer problems.
Requirements
* Minimum of 1 year experience in Customer Service
* Degree/Diploma in any related field
* C1 English and excellent grammar skills
* Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
* Great people skills
* A sales-oriented approach
* Proactive personality and self-motivator
* Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.
* Demonstrates initiative with the ability to multi-task and detail oriented in a fast
paced environment.
* Outstanding written and verbal communication skills, great phone etiquette and
elevated speech
* Should be flexible to work in shifts both day and night.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.