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Full time Restaurant, hospitality, travel Jobs in Kenya

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Cakes And Muffin House

Fuzu Exclusive
Hotel Supervisor

Nairobi, Kenya

Kulan Cafe

Fuzu Exclusive
Barista

Nairobi, Kenya

Jenga Bar Ltd

Fuzu Exclusive
Restaurant Manager

Westlands, Kenya

Mara Eden Safari Camp

Fuzu Exclusive
Sales Representative

Narok, Kenya

Kenya Tourism Board

Marketing Manager

Nairobi, Kenya

Kenya Tourism Board

Office Assistant

Nairobi, Kenya

Kenya Tourism Board

Marketing Officer

Nairobi, Kenya

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Kenya Tourism Board

Assistant Marketing Manager

Nairobi, Kenya

Closing: Feb 21, 2022

23 days remaining

Published: Jan 24, 2022 (5 days ago)

Job Requirements

Education:

Diploma, Associate's degree

Work experience:

3 years

Language skills:

English

Job Summary

Contract Type:

Full time

Cakes & Muffin House is an indigenous restaurant that was set up in 2010 to provide bakery products and catering services. Our products are all prepared with utmost care to meet our client's demands and expectations. Our recipes are authentic and are continually improved to satisfy our customers. We have established a corporate vision to bring our products to your doorstep through our online shop and home delivery.
Job brief

We are looking for an experienced Hotel Supervisor to oversee the daily operations of our hotel as well as provide strategic direction. You will plan and supervise the workforce to ensure the smooth and profitable running of the business.

Requirements:

  • Degree / Diploma in Hotel Management or relevant hospitality training.

  • Minimum 3 years proven experience as Hotel supervisor/manager or relevant role.

  • Thorough knowledge of food and beverage operations and products, basic drink service and supervisory knowledge.

  • Ability to work under pressure and deal with stressful situations during busy periods.

  • Ability to handle uncertainty. (Innovative)
  • Outstanding organizational and leadership skills.

  • Ability to work cohesively as part of a team. (Teamwork spirit)
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.

  • Must have worked in a coffee house.
  • commercial awareness and flexibility.
  • Marketing skills and customer-oriented.


Responsibilities
Cakes & Muffin House is an indigenous restaurant that was set up in 2010 to provide bakery products and catering services. Our products are all prepared with utmost care to meet our client's demands and expectations. Our recipes are authentic and are continually improved to satisfy our customers. We have established a corporate vision to bring our products to your doorstep through our online shop and home delivery.
Job brief

We are looking for an experienced Hotel Supervisor to oversee the daily operations of our hotel as well as provide strategic direction. You will plan and supervise the workforce to ensure the smooth and profitable running of the business.

Requirements:

  • Degree / Diploma in Hotel Management or relevant hospitality training.

  • Minimum 3 years proven experience as Hotel supervisor/manager or relevant role.

  • Thorough knowledge of food and beverage operations and products, basic drink service and supervisory knowledge.

  • Ability to work under pressure and deal with stressful situations during busy periods.

  • Ability to handle uncertainty. (Innovative)
  • Outstanding organizational and leadership skills.

  • Ability to work cohesively as part of a team. (Teamwork spirit)
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.

  • Must have worked in a coffee house.
  • commercial awareness and flexibility.
  • Marketing skills and customer-oriented.


  • Review customer surveys to develop and implement ways to improve customer service.

  • Resolving customers' complaints in a professional manner.

  • Supervising ensure that all facility standards and steps of service are met through all guests interactions.

  • Organize workflow and ensure that employees understand their duties or delegated tasks.

  • Interact positively with customers promoting hotel facilities and services, answer telephones in a clear manner, coordinate and document reservations. Organize special events in the facility such as receptions, parties, etc. Maintain rapport with all departments and attend relevant meetings.

  • Trains new staff and provide recurrent training for existing staff.

  • Observe performance and encourage improvement where necessary, also complete performance evaluations in a timely manner.

  • Perform duties in a safe manner; report any potential safety hazards.

  • Provide leadership and direction for all hotel staff to ensure the highest level of customer service.

  • Control facility inventory system, cashier transactions, and department coordination on a daily basis.

  • Organize and conduct work schedules and departmental meetings communicating pertinent information to the staff, such as customer requests and menu changes.

  • Improve on day-to-day performances that help in achieving organizational goals and targets.

  • Monitor employee productivity and provide constructive feedback and coaching.


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