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Billers Lead (EBKL)

Closing: Jul 15, 2024

This position has expired

Published: Jul 9, 2024 (11 days ago)

Job Requirements

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Job Summary

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Qualifications and Experience

  • Bachelor’s degree or Higher Diploma in Sales and Marketing.
  • Minimum KCSE mean grade C+ or O level
  • Computer knowledge with excel packages or exposure.
  • Over 3 years working experience in the Bank
  • Experience in overall branch operations especially Cash, Account opening, Customer Service,)
  • Previous experience in agency banking –should be an added advantage.
  • Knowledge of market routine surprise checks and how they are conducted.
  • Knowledge of competitors analysis and market feedback
  • Ability to identify and respond to customer needs. 


Responsibilities

Qualifications and Experience

  • Bachelor’s degree or Higher Diploma in Sales and Marketing.
  • Minimum KCSE mean grade C+ or O level
  • Computer knowledge with excel packages or exposure.
  • Over 3 years working experience in the Bank
  • Experience in overall branch operations especially Cash, Account opening, Customer Service,)
  • Previous experience in agency banking –should be an added advantage.
  • Knowledge of market routine surprise checks and how they are conducted.
  • Knowledge of competitors analysis and market feedback
  • Ability to identify and respond to customer needs. 


  • Responsible for reviewing biller processes and policies and ensuring implementation.
  • Support in biller integrations, testing and activation.
  • In charge of key biller relationship management and performance.
  • Achieving targeted growth in individual and team portfolio revenue.
  • Training of staff and customers on Billers.
  • Liaison with technical teams to ensure seamless recruitment process and system integrations.
  • Responsible for biller performance and reports availability.
  • Responsible for biller marketing and branding.
  • Timely sharing of market intelligence and market trends
  • Any other duty assigned by team leader.


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