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Business Operations Manager

Closing: Jul 12, 2024

This position has expired

Published: Jul 5, 2024 (14 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Academic Qualifications:

  • Bachelor’s Degree in a Business-related field or any relevant field.
  • Relevant Agile Certification such as: Certified ScrumMaster (CSM), Professional Scrum Master (PSM), Agile Certified Practitioner (PMI-ACP) or Prince is an added advantage.

Experience:

  • Minimum of 5 years of experience in Operations management or a similar role.
  • Demonstrated experience in developing and implementing process flows.
  • Demonstrated experience in identifying inefficiencies and implementing process improvements.
  • Proven experience in a leadership or managerial role, with responsibilities for leading teams and managing staff.


Responsibilities

Academic Qualifications:

  • Bachelor’s Degree in a Business-related field or any relevant field.
  • Relevant Agile Certification such as: Certified ScrumMaster (CSM), Professional Scrum Master (PSM), Agile Certified Practitioner (PMI-ACP) or Prince is an added advantage.

Experience:

  • Minimum of 5 years of experience in Operations management or a similar role.
  • Demonstrated experience in developing and implementing process flows.
  • Demonstrated experience in identifying inefficiencies and implementing process improvements.
  • Proven experience in a leadership or managerial role, with responsibilities for leading teams and managing staff.


Compliance and Operations Management:

  • Lead Development and implementation of HFDI and Group policies and procedures to streamline business processes and enhance efficiency.
  • Monitor and analyze operational metrics to identify areas for improvement and implement solutions accordingly.
  • Oversee the management of property assets, including leasing, maintenance, and tenant relations.
  • Ensure compliance with regulatory requirements and industry standards.
  • Identify, evaluate and propose mitigations that could affect the HFDI's objectives, projects, or operations
  • Evaluate existing business processes and workflows to identify inefficiencies, bottlenecks, and areas for optimization.

Process Improvement:

  • Work cross-functionally to redesign processes, streamline workflows, and automate manual tasks using best practices and innovative solutions.
  • Monitor and measure process improvements to ensure sustainable results and ongoing operational excellence.
  • Prepare regular reports and presentations on operational performance for senior leadership.

Technology Enablement:

  • Collaborate with IT and business units to assess technology needs and opportunities for digital transformation.
  • Identify and implement technology solutions to enhance efficiency, productivity, and decision-making across the organization.
  • Lead the integration and adoption of new technology platforms, ensuring alignment with business objectives and user requirements.

Team Leadership:

  • Lead and motivate a team of site administrators and other operations staff to achieve company goals and objectives.
  • Provide guidance, coaching, and mentorship to team members to foster professional development.
  • Foster a culture of collaboration, accountability, and continuous improvement within the operations department
  • Monitor key performance indicators (KPIs) and metrics to track operational performance and ensure targets are met.

Customer Focus:

  • Ensure that operations are customer-centric and contribute to high levels of customer satisfaction.
  • Address and resolve customer issues related to operational performance.


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