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Closing: Jan 13, 2023

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Published: Jan 10, 2023 (21 days ago)

Job Requirements

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Job Summary

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Reporting to the Claims Manager – The Claims Assistant will be responsible for efficient claims processing within the department as per set service standards with the aim of providing superior customer service.

Qualifications and Experience

  1. Bachelor’s degree preferably in Insurance or related field.
  2. Progress in CII/AIIK
  3. 2 years working experience in general insurance claims

Required skills and Competencies

  1. Good understanding of Insurance principles and practice
  2. Good customer service, communication, and negotiation skills.
  3. Good understanding of claims processing


Responsibilities
Reporting to the Claims Manager – The Claims Assistant will be responsible for efficient claims processing within the department as per set service standards with the aim of providing superior customer service.

Qualifications and Experience

  1. Bachelor’s degree preferably in Insurance or related field.
  2. Progress in CII/AIIK
  3. 2 years working experience in general insurance claims

Required skills and Competencies

  1. Good understanding of Insurance principles and practice
  2. Good customer service, communication, and negotiation skills.
  3. Good understanding of claims processing


  1. Verify all claims presented to ensure that they fall within the scope of respective insurance policy cover and that policy conditions have been met.
  2. Acknowledge receipt of new claims, register new claims and open claim files (manual and electronic) while ensuring accuracy and completeness of documentation.
  3. Communicate the decision regarding coverage and accuracy of claims to claimants, insured’s, branches, and other parties concerned.
  4. Maintain client claims files in accordance with agreed service standards.
  5. Appoint motor assessors and ensure regular follow ups
  6. Follow up all registered claims through to final settlement / payment.
  7. Initiate recoveries with third party insurers and third parties.
  8. Communicate constantly with clients / intermediaries on the status of their claims.
  9. Review client/Intermediary experiences for accounts serviced and make recommendations to the underwriting department
  10. Monitor all allocated client accounts for loss ratios and frequency of occurrence
  11. Any other duty as may be assigned by the management from time to time


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