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Claims & Underwriting Officer

Closing: Jan 13, 2023

This position has expired

Published: Dec 16, 2022 (2 months ago)

Job Requirements


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Job Summary

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General running of the brokerage day to day processes including but not limited to:

1. Underwriting

2. Claims management


General running of the brokerage day to day processes including but not limited to:

1. Underwriting

2. Claims management

  • Maintain Claims register for General and Credit Life Insurance

  • Ensure Settlement of Valid claims Compilation & placement of credit life

  • Train and assist Branch RO's on process of filing credit life claims

  • Reconciliation of credit life reports and statement Uploading and updating customer documents on CRM

  • Lodging claims to insurance companies on behalf of our clients.

  • Maintaining a claims register

  • Ensure fair settlement of valid claims

  • Ensure customers are treated fairly and ensure customers receive excellent service.

  • Involvement in loss adjusting activities and in legal discussions relating to settlement.

  • Ensure claims operations are consistent with company SLAs

  • Prepare quotes, negotiate terms and liaise with insurance underwriters and customers.

  • Advise customers on risk exposure.

  • Preparation of insurance covers for our bancassurance partners.

  • Assist in policy renewals while ensuring renewal notices are sent with appropriate terms 45 days to renewal.

  • Raising endorsements.

  • Ensure all business closed is debited within the month.

  • Assist in underwriting performance monitoring and implementing corrective measures.

  • Ensure data is well captured in the application forms and the policy admin system.

  • Ensure underwriting practice is consistent to IRA guidelines.

  • Ensure underwriting operations is consistent with company SLAs and underwriting standards.

  • Establish and maintain professional relationships with partners and direct clients and other stakeholders.

Qualifications and Education Requirements

  • MUST have ACII, IIK Diploma/COP.

  • At least 3-4 years of experience in the Insurance sector, preferably in medium sized companies.

  • Good understanding of general Insurance products

  • In-depth knowledge of frequently purchased products as well as claims processes.

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