Claims & Underwriting Officer
Closing: Jan 13, 2023
This position has expiredPublished: Dec 16, 2022 (2 months ago)
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Job Summary
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General running of the brokerage day to day processes including but not limited to:
1. Underwriting
2. Claims management
Responsibilities
General running of the brokerage day to day processes including but not limited to:
1. Underwriting
2. Claims management
Maintain Claims register for General and Credit Life Insurance
Ensure Settlement of Valid claims Compilation & placement of credit life
Train and assist Branch RO's on process of filing credit life claims
Reconciliation of credit life reports and statement Uploading and updating customer documents on CRM
Lodging claims to insurance companies on behalf of our clients.
Maintaining a claims register
Ensure fair settlement of valid claims
Ensure customers are treated fairly and ensure customers receive excellent service.
Involvement in loss adjusting activities and in legal discussions relating to settlement.
Ensure claims operations are consistent with company SLAs
Prepare quotes, negotiate terms and liaise with insurance underwriters and customers.
Advise customers on risk exposure.
Preparation of insurance covers for our bancassurance partners.
Assist in policy renewals while ensuring renewal notices are sent with appropriate terms 45 days to renewal.
Raising endorsements.
Ensure all business closed is debited within the month.
Assist in underwriting performance monitoring and implementing corrective measures.
Ensure data is well captured in the application forms and the policy admin system.
Ensure underwriting practice is consistent to IRA guidelines.
Ensure underwriting operations is consistent with company SLAs and underwriting standards.
Establish and maintain professional relationships with partners and direct clients and other stakeholders.
Qualifications and Education Requirements
MUST have ACII, IIK Diploma/COP.
At least 3-4 years of experience in the Insurance sector, preferably in medium sized companies.
Good understanding of general Insurance products
In-depth knowledge of frequently purchased products as well as claims processes.

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