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Collections Officer

Closing: Jul 12, 2024

This position has expired

Published: Jul 4, 2024 (15 days ago)

Job Requirements

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Work experience:

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Job Summary

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Key Competencies and Skills

  • Knowledge of CRM software and Microsoft Office Suite - Intermediate excel skills.
  • Solid customer service attitude with excellent negotiation skills.
  • Knowledge of KYC/AML compliance requirements.
  • Astute product knowledge.
  • Knowledge of portfolio management.
  • Commercial acumen.
  • Analytical skills.
  • Knowledge of relevant laws and regulations governing debt collection practices.
  • Proficiency in evaluating credit risk and making informed decisions on debt repayment plans based on risk assessment.
  • Familiarity with credit scoring systems and models to evaluate credit risk accurately.

Minimum Qualifications, Knowledge and Experience

Academic Qualification

  •  Bachelor's degree in Finance, Business, or a related field preferred.

Experience

  • 3 years’ experience, two of which should be in credit / lending in a debt management / collection functions or credit analysis.


Responsibilities

Key Competencies and Skills

  • Knowledge of CRM software and Microsoft Office Suite - Intermediate excel skills.
  • Solid customer service attitude with excellent negotiation skills.
  • Knowledge of KYC/AML compliance requirements.
  • Astute product knowledge.
  • Knowledge of portfolio management.
  • Commercial acumen.
  • Analytical skills.
  • Knowledge of relevant laws and regulations governing debt collection practices.
  • Proficiency in evaluating credit risk and making informed decisions on debt repayment plans based on risk assessment.
  • Familiarity with credit scoring systems and models to evaluate credit risk accurately.

Minimum Qualifications, Knowledge and Experience

Academic Qualification

  •  Bachelor's degree in Finance, Business, or a related field preferred.

Experience

  • 3 years’ experience, two of which should be in credit / lending in a debt management / collection functions or credit analysis.


  • Reviewing and identifying accounts in early arrears and recommending the best plan of action for resolution.
  • Implementing approved action plans and monitoring performance of accounts to ensure that objectives are met.
  • Keeping requisite data on assigned portfolio that is to be used in production of reports.
  • Use analytics dashboards to flag and highlight incidences that reflect heightened risk profiles and non-adherence to loans covenants.
  • Conducting customer call visits to access business performance for SMEs and Corporate clients.
  • Ensure accurate Collections Progress Reports (CPR) that is detailed on assigned portfolio are generated and reviewed.
  • Reduction of monthly provisioning from current average and accounts migration.
  • Coordinating with external service providers e.g. brokers and insurance companies on the recovery process for assigned accounts where necessary (asset finance & IPF)


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