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Credit Admin And Collections Associate - Ngong

Closing: Sep 19, 2022

This position has expired

Published: Sep 12, 2022 (15 days ago)

Job Requirements

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Job Summary

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About you

You are responsible for the execution of Wasoko’s Financial Services strategy in Kenya. You are the owner of the Wasoko Financial Services product delivery targets including working capital financing, asset financing, insurance and other financial products to come.

You are charged with training, developing and retaining a world class financial services team delivering effective KYC, sales, credit administration and collections.

Qualifications

  • Diploma in a Business related course
  • Proven work experience in credit management
  • Good understanding of lending procedures & credit related laws
  • 2-4 years of credit experience
  • Be willing to regularly travel to customer sites
  • Have considerable experience with customer negotiations


Responsibilities

About you

You are responsible for the execution of Wasoko’s Financial Services strategy in Kenya. You are the owner of the Wasoko Financial Services product delivery targets including working capital financing, asset financing, insurance and other financial products to come.

You are charged with training, developing and retaining a world class financial services team delivering effective KYC, sales, credit administration and collections.

Qualifications

  • Diploma in a Business related course
  • Proven work experience in credit management
  • Good understanding of lending procedures & credit related laws
  • 2-4 years of credit experience
  • Be willing to regularly travel to customer sites
  • Have considerable experience with customer negotiations


Key Responsibilities;

  • Capacity to recruit & manage clients including KYC, usage, retention and repayment
  • Managing customers directly and in liaison with the sales team to ensure:

    • Growth
    • Ensure they order the set number of SKUs and grow their SKUs per order
    • Ensure they grow Average Revenue Per User MoM
    • Ensure on-time repayment of credit with capacity to escalated collections
  • Daily follow up of overdue invoices through phone calls and field visitations
  • Developing Pay plans / Promise to Pay database with elaborate follow ups
  • Ensure a thorough KYC process by conducting a verification exercise for all new clients and capturing relevant information in systems for decision making
  • Conduct customer education to all new and existing clients to ensure adherence to Wasoko credit terms and communicate any changes of policy
  • Handle all customer and agents complaints within the credit portfolio
  • Any other duties may be assigned


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