Credit Controller - Hospitality

Introduction

Designed by a team of highly skilled local and international multi award winning design firms, our hotel is a game changer in the East African hospitality market. The5-star hotel is based in Runda, Off Norther Bypass Road spreading over 8 acres.

The new luxury hotel features the highest standard, exquisitely designed: 211 guest rooms, an array of restaurants & bars, night club, swimming pool, gym & spa, events’ garden as well as extensive MICE facilities to cater for over 2,000 guests.

Beyond design, the hotel also aims to take customer centricity & employee satisfaction to a new level in the industry. Glee Nairobi is due to open in Nairobi, Kenya soon. For more information, please follow the link below:

https://gleehotel.com/

Job Brief

Introduction

Designed by a team of highly skilled local and international multi award winning design firms, our hotel is a game changer in the East African hospitality market. The5-star hotel is based in Runda, Off Norther Bypass Road spreading over 8 acres.

The new luxury hotel features the highest standard, exquisitely designed: 211 guest rooms, an array of restaurants & bars, night club, swimming pool, gym & spa, events’ garden as well as extensive MICE facilities to cater for over 2,000 guests.

Beyond design, the hotel also aims to take customer centricity & employee satisfaction to a new level in the industry. Glee Nairobi is due to open in Nairobi, Kenya soon. For more information, please follow the link below:

https://gleehotel.com/

Job Brief

• Examines all credit demands originating through the hotel departments for credit customers

• Establish policies that follow customer service best practices while ensuring customers
  submit payments on time

• Check consumer credit reports, approve or deny applications and communicate decisions to the appropriate personnel in a timely manner

• Supervises accounts receivable activities in terms of billings, payment postings and internal follow-ups

• Follows up collections of accounts receivable, taking all necessary actions to secure
  timely payment emphasizing on overdue amounts

• Ensures that necessary information in regard to overdue account is supplied to the Financial Controller periodically

• Ensures that statement of accounts and follow up letters are mailed on timely basis

• Responds to guest, credit card queries and account disputes with appropriate approvals

• Reviews guest ledger high balances and make necessary follow ups with Front Office to
  secure additional credit information or obtain immediate settlement

• Organizes global billings for conventions, seminars and groups in order to ensure that
  all services were charged according to the agreement

• Controls the advance deposits account and ensures that credits are applied properly or
  refunded if not used

• Follows up and reconcile regularly the credit card accounts to ensure that every single
  discrepancy is solved and taken care of

• Ensures that monthly invoices are promptly mailed to maintain payment delays to a minimum

• Maintains files and other records in orderly fashion with strict confidentiality

• Coordinates with Financial Controller to arrange a monthly credit meeting and month end
  closing

• Maintain credit records, conducting regular analysis of the credit-control system and implement changes as needed to reduce bad debts

• Follow up on overdue invoices and payments and implement company collections procedures as necessary

• Carry out payroll reconciliation and analysis within set date of each month

• Preparation of employee related tax reports as well as advising employees on iTax completion

• In liaison with HR Department prepare and distribute payslips within agreed timelines
  

• Assist in developing the departmental business plan and budget and analyzing deviation to budget, and takes action as required

• Implements strategies where key financial metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets

• Supports the Financial Controller in working on the departmental budget, ensuring that costs and departmental inventory is controlled such that target productivity and performance levels are attained

• Build and maintain effective working relationships with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner

• Support the Financial Controller in establishing and delivering effective programs that advances service standards, profitability and cost control which may include working with internal and external stakeholders as required, whilst incorporating environmental concerns

• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

• Attends meetings and training required by the direct supervisor and management in general

• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations

• Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges

• Ensures on-going communication in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance

• Ensures compliance to financials standard as well as the general hotel SOPs