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Closing: Nov 9, 2022

This position has expired

Published: Oct 27, 2022 (2 months ago)

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Job Summary

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The Credit Controller will ensure that company debts are collected in line with company policy as directed by the Chief Accountant, by handling customer complaints and inquiries made on existing accounts. Receiving and addressing accounts reconciliations in order to facilitate prompt debt collection and recommending the listing of bad debtors with the credit reference bureau.



Responsibilities
The Credit Controller will ensure that company debts are collected in line with company policy as directed by the Chief Accountant, by handling customer complaints and inquiries made on existing accounts. Receiving and addressing accounts reconciliations in order to facilitate prompt debt collection and recommending the listing of bad debtors with the credit reference bureau.



• Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention
• Making follow ups on debts in order to meet the set weekly, monthly and year to date collection targets.

• Reconciling accounts that have been escalated from the AR team

• Monitoring debtor balances to ensure a reduction in DSO

• Ensuring credit and collection policies and procedures are followed within the company

• Liaising with customers, as well as internal personnel including the sales team

• Generating list of non-payers for stop order on services.

• Liaising with external debt collection agencies to chase after difficult debtors

• Recommending listing of bad debts with Credit Reference Bureau, and the delisting of payers

• Acknowledging receipt of customer debt related complaints and attending to the same

• Attending to customer inquiry calls and queries.

• Reconciliation of disputed invoices.

• Reconciliation of customer accounts so as to maintain an up to date ledger.

• Ensuring credit policy is followed by all account holders
• Ensure all invoices and support documentation are dispatched in good time to the clients from the billing department, in liaison with the accountants
• Resolve any disputes or complaints from clients to ensure a good business relationship
• Daily reconciliation of debtor’s accounts•
Ensure that account statements are sent to customers regularly
• Verify balance of account receivables to ensure all figures are accurate on the ledger
• Develop, implement and periodically update the credit control policy in consultation with other stakeholders
• Producing reports on debts and collections as and when required.

• Taking a proactive role in managing and collecting debts of company debtors

• Evaluating new credit requests and reviewing customers’ credit rankings with banks

• Setting up of terms and conditions of credit

• Following up payments as needed

• Negotiating re-payment plans

• Preparation of statements, client status reports and all relevant information as required

• Managing sales ledger

• Providing administrative support to the team
• Perform any other duties as may be assigned by the supervisor from time to time


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