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Closing: Sep 1, 2022

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Published: Aug 2, 2022 (10 days ago)

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Job Summary

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OVERVIEW


4G Capital (4th Generation Capital) is a fintech providing credit services to those who require it most. We provide rapidly accessible and affordable loans with strict affordability criteria to prevent unmanageable debt. We are currently hiring debt collection Agents. Only candidates who are located within Nairobi,Nakuru ,Machakos,Kajiado and Kiambu counties should apply due to the current County Lock down measures in place by the Government, in order to attend the face to face interviews held in Nairobi





Responsibilities

OVERVIEW


4G Capital (4th Generation Capital) is a fintech providing credit services to those who require it most. We provide rapidly accessible and affordable loans with strict affordability criteria to prevent unmanageable debt. We are currently hiring debt collection Agents. Only candidates who are located within Nairobi,Nakuru ,Machakos,Kajiado and Kiambu counties should apply due to the current County Lock down measures in place by the Government, in order to attend the face to face interviews held in Nairobi






  • Ensure all work queues are acted upon.

  • Contact defaulting customers by calling and visiting them with an aim of negotiating settlement of the arrears

  • Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.

  • Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4G policies.

  • Achieve the monthly collection targets.

  • Identify and escalate deceased or disabled customers to collections management for review or collection termination.

  • Perform field visits and submit reports/action plans to recover debt. Work closely with the units and the call Centre on the bad debt portfolio


Other Duties Include:

  • Conduct field visit assessment before visiting the market areas.

  • Manage relationships with local authorities and Security Officers.

  • Plan and organize field collection drives across all branches.

  • Flag BFCs to be forwarded to the Call Centre for action


Requirements

  • A good level of general education- Diploma or degree

  • Computer literacy

  • 2 years’ work experience in debt collection

  • Experience in microfinance, bank or any financial institution A good level of general education- Diploma or degree Computer literacy

  • Education background in sales/Marketing Key Competencies

  • Customer Handling

  • Sales and Business Development

  • Enforcement of contract and repayment obligations Administrative Support


Personal Attributes

  • Integrity and ability to work in consumer finance High Motivation

  • Self-starter-functional problem solver Process discipline- Ability to follow SOPs

  • Ideal candidate should possess strong negotiation and persuasion skills

  • Experience in a financial institution and dealing with customers at the bottom of the pyramid will also bean added advantage


Kindly headline your application Debt Collection Agent Interviews and training will be held in Nairobi then the successful candidates will be placed in our branches within various parts of the country.


Disclaimer: 4th Generation Capital does not charge any kind of fee at whichever stage of the recruitment process and does not act through recruitment agents


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