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Debt Collection Agent

Closing: Sep 9, 2022

This position has expired

Published: Sep 2, 2022 (2 months ago)

Job Requirements

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Work experience:

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Job Summary

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MOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents.

MOGO Kenya provides car financing for used cars, logbook loans, boda-boda and tuk-tuk financing.

We believe each one of us has a business-owner mindset, and we learn and grow fast as individuals and as a company – within 2 years from opening in Kenya, we expanded to almost all Kenya regions and we keep growing, and now we have a talented team of over 700 professionals.

Our team is diverse; we are inclusive, accepting, and respectful towards each other. Our diversity gives an opportunity to learn from one another and grow together as a strong team.

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.


Responsibilities

MOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents.

MOGO Kenya provides car financing for used cars, logbook loans, boda-boda and tuk-tuk financing.

We believe each one of us has a business-owner mindset, and we learn and grow fast as individuals and as a company – within 2 years from opening in Kenya, we expanded to almost all Kenya regions and we keep growing, and now we have a talented team of over 700 professionals.

Our team is diverse; we are inclusive, accepting, and respectful towards each other. Our diversity gives an opportunity to learn from one another and grow together as a strong team.

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.


  • Send reminders on debt payment deadlines to customers using phone, email, and letters.
  • Process and maintain debt collection correspondences and other documents.
  • Follow the execution of contractual liabilities of customers, provide observation of customer payment deadlines and ensuring the debt is collected on time.
  • Process and maintain precise data on customers anytime, so that other employees can access actual information on debtors, debt remnants and status.
  • Give suggestions on debt collection process improvements.
  • Achieve the set targets
  • Any other duty assigned

QUALIFICATIONS

  • Diploma/Degree in Business Administration, Marketing, or related field.
  • At least 2 years of relevant experience as Debt Collector/ Customer Support Specialist, or DC Specialist, preferably in a Financial Institution
  • Excellent communication and interpersonal skills.
  • Strong analytical & problem-solving skills.
  • Ability to adapt quickly and work independently.
  • Fluent in English and Swahili

WE OFFER

  • Competitive salary and performance bonus

  • Friendly and dynamic work environment

  • Great opportunity to participate in building up business

  • Support from a professional international team

  • Opportunity for personal development


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