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Field Collections Agent

Closing: Jul 16, 2024

This position has expired

Published: Jul 3, 2024 (17 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

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  • Previous experience in debt recovery will be an added advantage.
  • Customer-oriented attitude
  • Self-motivated with willingness to take initiative and solve complex problems
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Excellent negotiation and analytical skills
  • Fluent in English and Swahili
  • One must know how to ride a bike and have a valid Driving Licence


Responsibilities
  • Previous experience in debt recovery will be an added advantage.
  • Customer-oriented attitude
  • Self-motivated with willingness to take initiative and solve complex problems
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Excellent negotiation and analytical skills
  • Fluent in English and Swahili
  • One must know how to ride a bike and have a valid Driving Licence


  • Visiting clients with overdue cases, persuading them to make payments and ensure payment compliance.
  • Repossession of offline Bodas from clients who have failed to comply with the contractual payment schedule and where telephone follow up and demand letters deemed in effective.
  • Handle debt recovery and asset repossession in a professional manner.
  • Work closely with police officers and different government agencies on matters regarding Mogo financed asset to ensure safe custody of our asset.
  • Be well informed and up to date on new measures and laws regarding bikes and their impact on our daily operations.
  • Preparation of detailed investigation reports on missing bikes and give recommendations to internal credit analysts on risk analysis and approvals.
  • Compile reports about incidents and give recommendations on how they can be avoided in the future.
  • Be innovative on better ways of tracking and monitoring the assets.
  • Preparation of weekly and monthly actual recovery reports and strategies.


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