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Fraud Analyst

Closing: Jun 2, 2023

3 days remaining

Published: May 26, 2023 (4 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Preferred Qualification

  • University degree in either business or IT related course.
  • In-depth knowledge of bank’s operations, products and services.
  • In depth knowledge of emerging and inherent fraud risks especially in Digital Channels, E-Commerce, Card and Merchant Acquiring business.
  • Excellent Risk analysis and data analytic skills.
  • Hands on experience in design and/or implementation of Fraud management tools/Systems.
  • In-depth knowledge of fraud management approaches.
  • Experience in Fraud Risk Management (Prevention, Detection & Recovery

Preferred Experience

  • Knowledge and experience of card schemes Risk Management rules, policies and procedures
  • Experience & Knowledge in customers, and employees Fraud Prevention Training
  • An understanding of the wider governance, controls and risk management principles.
  • Professional qualifications in Fraud Risk Management, CISA, Data Analytics or SQL Database scripting will be an added advantage

Knowledge and Skills

Behavioural Competence

Competency

Competency definition/descriptor

  • People management.
  • Interpersonal skills
  • Analytical thinking/skills
  • Networking in the banking industry
  • Communication, verbal and written.
  • Excellent customer awareness
  • Decision making
  • Technical skills
  • Negotiation skills
  • Interpersonal skills

Technical Competence

  • Competency
  • Respect
  • Integrity
  • Service
  • Excellence
  • Stewardship


Responsibilities

Preferred Qualification

  • University degree in either business or IT related course.
  • In-depth knowledge of bank’s operations, products and services.
  • In depth knowledge of emerging and inherent fraud risks especially in Digital Channels, E-Commerce, Card and Merchant Acquiring business.
  • Excellent Risk analysis and data analytic skills.
  • Hands on experience in design and/or implementation of Fraud management tools/Systems.
  • In-depth knowledge of fraud management approaches.
  • Experience in Fraud Risk Management (Prevention, Detection & Recovery

Preferred Experience

  • Knowledge and experience of card schemes Risk Management rules, policies and procedures
  • Experience & Knowledge in customers, and employees Fraud Prevention Training
  • An understanding of the wider governance, controls and risk management principles.
  • Professional qualifications in Fraud Risk Management, CISA, Data Analytics or SQL Database scripting will be an added advantage

Knowledge and Skills

Behavioural Competence

Competency

Competency definition/descriptor

  • People management.
  • Interpersonal skills
  • Analytical thinking/skills
  • Networking in the banking industry
  • Communication, verbal and written.
  • Excellent customer awareness
  • Decision making
  • Technical skills
  • Negotiation skills
  • Interpersonal skills

Technical Competence

  • Competency
  • Respect
  • Integrity
  • Service
  • Excellence
  • Stewardship


Operational Management 50%

  • Undertake data analysis to establish possible points of compromise both on CASA, cards and other bank products and advise on the best remedial measures to avoid losses.
  • Responsible for fraud trend analysis and assist in modelling parameters and predictive models to be used in fraud monitoring.
  • Responsible for reviewing and managing Fraud escalations from the Fraud COE in Team South Africa. Extraction and monitoring of both cashier and e-channels transactions flagged as suspicious as per the set parameters
  • Monitoring the acquiring Fraud exceptions reports and payments vouchers and carry out any other related tasks within the set SLAs.
  • Undertake analysis of exceptions in the Fraud Monitoring reports within the set framework and take action (s) as may be necessary.
  • Responsible for blocking cards, CASA accounts and e-channels accounts whenever there is a dispute or when fraud is picked/suspected/reported.
  • Review of loan and credit card applications within the set framework to ensure money is not disbursed against fraudulent applications.
  • Undertake recovery of fraudulent transfers by liaising with IPSL, other banks, Mobile Network Operators, Acquirers and merchants whenever fraud is picked, reported or suspected.
  • Undertake proactive preventative measures as may be appropriate from time to time to contain fraudulent practices on accounts
  • Conduct Fraud training whenever appointed to do so.
  • Responsible for handling matters referred to the Fraud Team by customers and other stakeholders.
  • Ensure any other tasks assigned are actioned within the agreed SLA.

Service Management 30%

  • Manage customer relationships by advising them whenever card and/or CASA account is affected by fraud.
  • Manage cardholder relationships by advising them whenever card  is blocked proactively after identification of CPP or suspicious usage.
  • Responsible for adherence to fraud policy in relation to customers refund
  • Ensure cardholder disputes/complaints are actioned within SLA and escalation process is adhered to.
  • Ensure unblocking of cards and/or CASA accounts in a timely manner to ensure customer is not inconvinienced.
  • Escalate all fraud incidents that may lead to financial  loss within 24 hours

Personal Development 15%

  • Agree individual perfomance objectives, standards and  targets with the line manager.
  • Pursue self development to increase personal effectiveness and acknowledging strength.

Risk and control 5%

  • Have no repeat audit findings and do snap checks within SLA
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.


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