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Closing: Mar 27, 2023

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Published: Mar 13, 2023 (17 days ago)

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Job Summary

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Are you a professional Hotelier who’s looking for a Front Office position to share your expertise from a busy and fast paced Hotel/Resort? Are you an incredible multi-tasker who is passionate about providing excellent service? If so, we are seeking a Fairmont Ambassador who prides themselves on their problem solving, communication and relationship building abilities to act as the first point of contact to our guests.


Your experience and skills include:

  • Skilled in Front Office operations  with the ability to work in a multicultural and diverse environment
  • Minimum 2 years’ relevant experience 
  • Penchant for customer service and effectively manage guest complaints
  • Ability to train and manage a dynamic team
  • Excellent English communication skills; both verbal and written
  • Knowledge of Micros or similar POS systems, Opera or similar PMS systems and Microsoft Software


Responsibilities
Are you a professional Hotelier who’s looking for a Front Office position to share your expertise from a busy and fast paced Hotel/Resort? Are you an incredible multi-tasker who is passionate about providing excellent service? If so, we are seeking a Fairmont Ambassador who prides themselves on their problem solving, communication and relationship building abilities to act as the first point of contact to our guests.


Your experience and skills include:

  • Skilled in Front Office operations  with the ability to work in a multicultural and diverse environment
  • Minimum 2 years’ relevant experience 
  • Penchant for customer service and effectively manage guest complaints
  • Ability to train and manage a dynamic team
  • Excellent English communication skills; both verbal and written
  • Knowledge of Micros or similar POS systems, Opera or similar PMS systems and Microsoft Software


  • Register and room all guest arrivals according to established procedures
  • Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
  • Maintain cashier float and ensure accurate daily report of all money received
  • Cash hotel guests’ personal and travelers checks and assist with currency exchange
  • Keep abreast of all modifications to accounting policies and procedures
  • Attend to guests’ request of using the service of safety box at all times
  • Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
  • Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
  • Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property
  • Ensure that the guests depart the hotel with a positive impression of hotel service
  • Perform the audit balances and prepare all reports for audit in an orderly fashion
  • When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
  • Maintain comprehensive knowledge of standard reservation procedures
  • Maintain exemplary department standards of behavior and appearance and attitude
  • Ensure front desk work area is kept clean and in an orderly state at all times
  • Is fully aware of the Credit policy
  • Adhere to OH&S policies and procedures
  • Perform related duties and special projects assigned


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