Front Desk Agent (Hotel)

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO’s in various business sectors across Africa.

Our client, a 4 star hotel in Lamu, is seeking to hire a Front Desk Agent/ reception who will be responsible for greeting and attending guests, laundry management as well as work closely with the sales department. The successful candidate should have a minimum of 3 years of experience as a front desk agent in a 4 or 5-star hotel, be an eloquent English speaker, be presentable and willing to relocate.

Qualifications

• Relevant bachelor’s degree or diploma in front office (hospitality).
  
• Must have 3 years’ experience in a 4 or 5-star hotel.
  
• Willing to relocate and live within hotel premises (Accommodation provided).
  
• Eloquent English speaker and presentable.
  
• Excellent communication skills, pleasant personality, and courteousness on the phone.
  
• Knowledge of hotel systems.
  
• Cohesive interpersonal skills, with ability to work under pressure and deal with people of varied orientations.
  
• Ability to understand and follow complex oral and written instructions and establish and maintain good working relationships with officials, other employees and the public.
  

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO’s in various business sectors across Africa.

Our client, a 4 star hotel in Lamu, is seeking to hire a Front Desk Agent/ reception who will be responsible for greeting and attending guests, laundry management as well as work closely with the sales department. The successful candidate should have a minimum of 3 years of experience as a front desk agent in a 4 or 5-star hotel, be an eloquent English speaker, be presentable and willing to relocate.

Qualifications

• Relevant bachelor’s degree or diploma in front office (hospitality).
  
• Must have 3 years’ experience in a 4 or 5-star hotel.
  
• Willing to relocate and live within hotel premises (Accommodation provided).
  
• Eloquent English speaker and presentable.
  
• Excellent communication skills, pleasant personality, and courteousness on the phone.
  
• Knowledge of hotel systems.
  
• Cohesive interpersonal skills, with ability to work under pressure and deal with people of varied orientations.
  
• Ability to understand and follow complex oral and written instructions and establish and maintain good working relationships with officials, other employees and the public.
  

• Organize the dispatch of mail and courier packages.
  
• Performing all check-in and check-out tasks.
  
• Managing online and phone reservations.
  
• Organize the dispatch of mail and courier packages.
  
• Informing customers about payment methods and verifying their credit card data.
  
• Maintain the appearance of the lobby / reception area.
  
• Receive and attend to visitors whilst they await appointment.
  
• Answer telephone calls, take messages and receive / welcome visitors.
  
• Receive documents and other deliveries for the office, ensuring that these are distributed to respective addresses.
  
• Handle incoming and outgoing mail including courier services; prepare mail labels for outgoing mail.