Front Office Agent

First impressions are everything! We invite you to join our hotel as a Front Office Agent where you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us

 

Your experience and skills include:

• Working knowledge of  Micros and Opera PMS System as well as Microsoft Suite
  
• At least 2 years’ relevant experience in a similar role preferably in a luxury hotel
  
• Exceptional communication and customer service skills, both written and spoken.
  
• Skilled in Front Office Operations
  
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
  
• Proactivity and ability to multi-task and meet deadlines
  

First impressions are everything! We invite you to join our hotel as a Front Office Agent where you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us

 

Your experience and skills include:

• Working knowledge of  Micros and Opera PMS System as well as Microsoft Suite
  
• At least 2 years’ relevant experience in a similar role preferably in a luxury hotel
  
• Exceptional communication and customer service skills, both written and spoken.
  
• Skilled in Front Office Operations
  
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
  
• Proactivity and ability to multi-task and meet deadlines
  

• Perform check in, check out as well as room change procedures and ensure all data are accurately entered into the hotel system
  
• Assist guests regarding hotel facilities and programs
  
• Maintain knowledge with the hotels rooming procedure and assist as needed, ensuring all guests are escorted to their room/suite and full hotel tour is conducted
  
• Attend to guest’s complaints, inquiries and requests and escalate the concerns to your manager/supervisor
  
• Maintain knowledge of current hotel selling strategies, room promotions and packages
  
• Other duties as required