Front Office Assistant

THE SKILLS AND COMPETENCES WE ARE LOOKING FOR: EDUCATION AND EXPERIENCE

Minimum requirements:

• Bachelor's degree in any related field and with a hospitality background.
  
• 2 years’ experience as an assistant in administration.
  
• Demonstrate continuing professional development.
  
• A deep understanding of, commitment to and involvement in hospitality Industry
  

 

Key Skills and Personal Attributes

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  
• Ability to gather data, compile information, and prepare reports.
  
• Must have attention to detail and have the ability to multi-task
  
• Ability to communicate effectively, both orally and in writing.
  
• Knowledge of Front Office Operations and the college as a whole.
  
• Organizing, coordinating and interpersonal skills.
  
• Skills in the use of computerized systems and databases.
  
• Knowledge of BIHC’s policies and procedures.
  
• Ability to work collaboratively
  

Desirable Attributes:

• Excellent judgment with the ability to balance risks and opportunities
  
• Excellent customer service skills.
  

• An absolute commitment to upholding the College Values. In particular, commitment:
  

  • to act with integrity, authenticity & respect at all times
    
  • to secure continuous improvement and excellence
    

THE SKILLS AND COMPETENCES WE ARE LOOKING FOR: EDUCATION AND EXPERIENCE

Minimum requirements:

• Bachelor's degree in any related field and with a hospitality background.
  
• 2 years’ experience as an assistant in administration.
  
• Demonstrate continuing professional development.
  
• A deep understanding of, commitment to and involvement in hospitality Industry
  

 

Key Skills and Personal Attributes

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  
• Ability to gather data, compile information, and prepare reports.
  
• Must have attention to detail and have the ability to multi-task
  
• Ability to communicate effectively, both orally and in writing.
  
• Knowledge of Front Office Operations and the college as a whole.
  
• Organizing, coordinating and interpersonal skills.
  
• Skills in the use of computerized systems and databases.
  
• Knowledge of BIHC’s policies and procedures.
  
• Ability to work collaboratively
  

Desirable Attributes:

• Excellent judgment with the ability to balance risks and opportunities
  
• Excellent customer service skills.
  

• An absolute commitment to upholding the College Values. In particular, commitment:
  

  • to act with integrity, authenticity & respect at all times
    
  • to secure continuous improvement and excellence
    

1. Manage the reception area including responding to enquiries and receiving visitors in a professional way.
   
2. Receive and direct all incoming calls at the reception while taking messages where necessary and relaying them to the appropriate staff according to office procedures.
   
3. Prepare invitations, programs and other relevant documentation for College events and coordinating distribution of office parcels and mail ensuring proper sorting of both incoming and outgoing deliveries within stipulated timelines.
   
4. Assist in follow up calls/emails to students or any third parties as directed by the administration department.
   
5. Provide administrative and clerical support, including coordinating incoming meeting and appointment requests for staff/faculty, boardroom bookings, preparation of correspondence, memoranda, notices to students, taking minutes and distributing to relevant staff etc.
   
6. Proper record keeping of physical and online administration department documentation and generating required reports.
   
7. Raise purchase requisitions on behalf of the department and generate weekly reports on the Procurement status liaising with the Procurement Department.
   
8. Assist the Administration office with duties linked to Human Resources, Repairs & Maintenance, Finance, Legal and any other administrative tasks.
   
9. Process Students’ Group Personal Accident and Medical Insurance covers ensuring all students have been declared and statuses updated.
   
10. Issue and manage student uniforms stock, kitchen safety shoes, gowns and maintaining updated records of inventory on the same.
    
11. Assist in managing school office supplies, inventory, and issuance of supplies to administrative staff.
    
12. Ensure cleanliness and orderliness at the reception area while abiding to the policies and regulations of the college.
    
13. Any other duties as may be assigned by management.