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General Manager - Hospitality

Closing: Sep 27, 2023

1 day remaining

Published: Aug 30, 2023 (27 days ago)

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Job Summary

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The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and the hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel directors and other stakeholders. Responsible for managing the hotel management team (HODs) and overall hotel targets to deliver an excellent Guest experience. An ideal candidate would also be required to manage between profitability and guest satisfaction measures.



Responsibilities

The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and the hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel directors and other stakeholders. Responsible for managing the hotel management team (HODs) and overall hotel targets to deliver an excellent Guest experience. An ideal candidate would also be required to manage between profitability and guest satisfaction measures.



Responsibilities
1. Oversee the operations functions of the hotel, as per the Organizational policies.
2. Hold regular briefings and meetings with all heads of departments.
3. Ensure full compliance with Hotel operating controls, SOPs, policies, procedures and service standards.
4. Handling complaints, and overseeing the service recovery procedures.
5. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget and Marketing & Sales Plan.
6. Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
7. Ensure all decisions are made in the best interest of the hotels and management.
8. Deliver hotel budget goals and set other short and long-term strategic goals for the hotel.
9. Developing improvement actions, and carrying out cost savings.
10. A strong understanding of P&L statements and the ability to react with impactful strategies
11. Closely monitor the hotel's business reports daily and make decisions accordingly.
12. Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
13. Maximizing room yield and hotel revenue through innovative sales practices and management programs.
14. Prepare a monthly financial report for the directors and stakeholders.
15. Draw up plans and budgets (revenues, costs, etc.) for the directors.
16. Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
17. Act as a final decision-maker in hiring key staff.
18. Coordination with HOD's for the execution of all activities and functions.
19. Overseeing and managing all departments and working closely with department heads daily.
20. Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
21. Provide effective leadership to hotel team members.
22. Lead in all aspects of business planning.
23. Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.


Requirements

● A degree in hospitality or a related field of study preferred
● Must have at least 8 or more years of experience in the hospitality field
● Previous experience as a General manager, hotel Manager or assistant manager required
● Demonstrate excellent organizational skills, communication skills, and problem-solving skills
● Proven customer service experience as a manager; strong guest-focused mentality


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Restaurant, hospitality, travel jobs

Restaurant, hospitality, travel industry jobs

Senior-level jobs

Jobs in Nairobi

Jobs in Kenya

Restaurant, hospitality, travel jobs in Nairobi

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