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Head Of Operations

Closing: Jul 15, 2024

2 days remaining

Published: Jun 21, 2024 (23 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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QUALIFICATIONS AND EXPERIENCE

  • Minimum level of academic qualification, skills and knowledge required to perform effectively in the role:
  • A Bachelor’s Degree in Business Administration or a related field.
  • Knowledge on relevant ERP will be an added advantage
  • Minimum level of professional qualification required to perform effectively in the role: A professional Accounting qualification
  • CPA-K /ACCA/ACA/CFA and a member in good standing with ICPAK or relevant professional body.
  • Minimum months or years of experience required to have to be appointed to the position:
  • A minimum of 8 years working experience, 5 years of which must be in a management position.

KEY PERFORMANCE INDICATORS

  • Institutional policies and procedures in place.
  • Customer service and retention ratios
  • Growth-Membership & Deposits
  • Efficiency and effectiveness in Sacco Operations-Credit, Membership
  • Staff retention, productivity and satisfaction ratios
  • Efficiency of Procurement services.
  • Preparation of Board papers.
  • Institutional compliance to relevant laws and regulations

SKILLS & COMPETENCIES

Technical Skills:

  • Good knowledge of the market and the Society’s products and services.
  • Strong analytical skills.
  • Self-confidence and motivated.
  • Excellent communication and presentation with strong written and oral skills.
  • Good people, interpersonal and networking skills.
  • Knowledgeable with working experience of the relevant ERP software.
  • Leadership and Management
  • Knowledge Management
  • Performance Management
  • Human Resource management
  • People Management

Behavioural skills:

  • Explores places/situation to maximize innovation for the Society.
  • Makes procedural suggestion to encourage progress towards a define objectives.
  • Consistently treating all people with dignity, fairness, respect and inspires the team.
  • Fosters an environment within the Society that is concerned with delivering the highest quality service to client.
  • Articulates a vision for operational excellence, including the strategic, long -term management of finance and people.
  • Models experimentation and learning from trying new approaches.
  • Leverages on the strength of other to accomplish the set objectives.
  • Empowers the team to be effective and champions continuous improvement.
  • Proficient in Microsoft office suite

Interested candidates who meet the set criteria may submit their Application Letter together with their detailed CV, Copy of I.D, Copies of Academic & Professional Certificates, Names and Contacts of three referees to [email protected] clearly indicating the position applied for with the job reference number on or before July 15th 2024.

Applications that are incomplete, received after the due date or that do not meet the stated requirements will not be considered. Hard Copy Documents will not be accepted. Canvassing Will Lead to Automatic Disqualification. Only Shortlisted Candidates Will Be Contacted.

THE SUCCESSFUL CANDIDATE MUST FULFILL THE REQUIREMENTS OF CHAPTER SIX OF THE CONSTITUTION OF KENYA 2010 BELOW:

  • Valid Certificate of Good Conduct from the Directorate of Criminal Investigations
  • Clearance Certificate from the Higher Education Loans Board/Compliance Certificate
  • Tax Compliance Certificate from KRA
  • Clearance from Ethics and Anti-Corruption Commission
  • A Clearance Certificate from an approved Credit Reference Bureau CRB


Responsibilities

QUALIFICATIONS AND EXPERIENCE

  • Minimum level of academic qualification, skills and knowledge required to perform effectively in the role:
  • A Bachelor’s Degree in Business Administration or a related field.
  • Knowledge on relevant ERP will be an added advantage
  • Minimum level of professional qualification required to perform effectively in the role: A professional Accounting qualification
  • CPA-K /ACCA/ACA/CFA and a member in good standing with ICPAK or relevant professional body.
  • Minimum months or years of experience required to have to be appointed to the position:
  • A minimum of 8 years working experience, 5 years of which must be in a management position.

KEY PERFORMANCE INDICATORS

  • Institutional policies and procedures in place.
  • Customer service and retention ratios
  • Growth-Membership & Deposits
  • Efficiency and effectiveness in Sacco Operations-Credit, Membership
  • Staff retention, productivity and satisfaction ratios
  • Efficiency of Procurement services.
  • Preparation of Board papers.
  • Institutional compliance to relevant laws and regulations

SKILLS & COMPETENCIES

Technical Skills:

  • Good knowledge of the market and the Society’s products and services.
  • Strong analytical skills.
  • Self-confidence and motivated.
  • Excellent communication and presentation with strong written and oral skills.
  • Good people, interpersonal and networking skills.
  • Knowledgeable with working experience of the relevant ERP software.
  • Leadership and Management
  • Knowledge Management
  • Performance Management
  • Human Resource management
  • People Management

Behavioural skills:

  • Explores places/situation to maximize innovation for the Society.
  • Makes procedural suggestion to encourage progress towards a define objectives.
  • Consistently treating all people with dignity, fairness, respect and inspires the team.
  • Fosters an environment within the Society that is concerned with delivering the highest quality service to client.
  • Articulates a vision for operational excellence, including the strategic, long -term management of finance and people.
  • Models experimentation and learning from trying new approaches.
  • Leverages on the strength of other to accomplish the set objectives.
  • Empowers the team to be effective and champions continuous improvement.
  • Proficient in Microsoft office suite

Interested candidates who meet the set criteria may submit their Application Letter together with their detailed CV, Copy of I.D, Copies of Academic & Professional Certificates, Names and Contacts of three referees to [email protected] clearly indicating the position applied for with the job reference number on or before July 15th 2024.

Applications that are incomplete, received after the due date or that do not meet the stated requirements will not be considered. Hard Copy Documents will not be accepted. Canvassing Will Lead to Automatic Disqualification. Only Shortlisted Candidates Will Be Contacted.

THE SUCCESSFUL CANDIDATE MUST FULFILL THE REQUIREMENTS OF CHAPTER SIX OF THE CONSTITUTION OF KENYA 2010 BELOW:

  • Valid Certificate of Good Conduct from the Directorate of Criminal Investigations
  • Clearance Certificate from the Higher Education Loans Board/Compliance Certificate
  • Tax Compliance Certificate from KRA
  • Clearance from Ethics and Anti-Corruption Commission
  • A Clearance Certificate from an approved Credit Reference Bureau CRB


JOB REF: YSL/HOO/2024ROLES AND RESPONSIBILITIESLEADERSHIP AND POLICY MANAGEMENT:

  • Overall, in charge of the Operations unit/department.
  • Assist the CEO in the development and implementation of operations strategies for the SACCO.
  • Effective and efficient implementation of the operations policy, procedures, and guidelines.
  • Provide technical advice and support to the Management on all Sacco operations matters.

FINANCIAL PLANNING, CREDIT MANAGEMENT, BUDGETING, AND REPORTING:

  • Preparation and presentation of accurate and timely monthly reports and records including membership information and operations initiatives, staff and office matters.
  • Periodic review and reporting on emerging operations issues/limitations.
  • Preparing annual Operations plan, departmental budget and ensuring their effective implementation.
  • Provide technical advice and support on all matters relating to operational management.
  • Preparation of periodic reports on membership information and marketing initiative/outcome.

BUSINESS DEVELOPMENT AND MEMBER (CUSTOMER) MANAGEMENT:

  • Enhance customer experience through effective customer relationship management.

HUMAN RESOURCES, ADMINISTRATION AND PEOPLE MANAGEMENT:

  • Co-ordinate human resource planning, recruitment, development, management and discipline within the department.
  • Ensure staff retention and motivation through training and continuous development.
  • Carry out performance appraisal/management and training needs assessment on annual basis.
  • Ensure proper records management and safe custody
  • Ensure achievement of set performance targets and conducting performance appraisal in the department.

RISK MANAGEMENT AND COMPLIANCE:

  • Ensure strict compliance with legal, regulatory and institutional requirements.
  • Periodic review and reporting on emerging credit issues/limitations.


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