Closing: Dec 31, 2022
This position has expiredPublished: Dec 19, 2022 (2 months ago)
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Job Summary
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The jobholder will be responsible for underwriting, vetting, set-up, renewal, servicing and support, documentation and management of schemes on Hais, and handling of related queries from clients and intermediaries on existing schemes
Minimum RequirementsExperience and Qualifications
- At least 2 years’ experience in Heathcare Underwriting department
- Degree in Insurance or relevant field.
- Progress in insurance professional course (AIIK or ACII) will be an added advantage
Responsibilities
The jobholder will be responsible for underwriting, vetting, set-up, renewal, servicing and support, documentation and management of schemes on Hais, and handling of related queries from clients and intermediaries on existing schemes
Minimum RequirementsExperience and Qualifications
- At least 2 years’ experience in Heathcare Underwriting department
- Degree in Insurance or relevant field.
- Progress in insurance professional course (AIIK or ACII) will be an added advantage
- Ensure accurate setting up and managing of membership details in Hais within set TAT’s
- Ensure accurate and timely system entry/capture of medical benefits purchased and regular maintenance and update
- Ensure correct, prompt debiting and dispatch of premium invoices and the renewal/commencement premium schedules to the client/intermediary.
- Co-ordinate with the outsourced card production team on preparation of medical cards
- Handling queries from walk in clients, brokers, agents.
- Follow through the reports required by client/intermediary within the expected TATs and SLAs
- Preparing policy documents and endorsements and dispatch of the same to the relevant client
- Support duties for fellow underwriters as directed by the Supervisor
- Ensure printing and dispatch of premium debits/credits and r schemes reconciliations.
- Familiarize with system to note it’s extremes and what needs to be adjusted
- Handle reconciliation of premiums where disputes arise
- Handle reconciliation of membership data to ensure accuracy
- Liaise with the product and business development teams to evaluate the products
- Organize and attend meetings with clients and intermediaries
- Handle renewal process and secure the schemes renewals assigned to the portfolio.
- Client interactions – to be able to deal with our customers face to face as walk ins or when we visit clients
- Investigation of issues, an ability to recognize trends of issues and where other processes are going wrong – being proactive in recommending solutions.
- The team member will be expected to take ownership and seek to resolve queries
- Support on premium and excess collection
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