Hotel Admin Assistant

Key Requirements:

• Degree / Higher Diploma in Hotel Management/Business Administration
  
• Proven experience in a luxury hotel, lodge or food & beverage environment.
  
• Project management certification or related experience an advantage
  
• Excellent written & verbal English language.
  
• Advanced Microsoft Office skills.
  
• Clear communication skills including report writing and professional email writing.
  
• Exceptional time management and organisational skills.
  
• Working well under pressure.
  
• Creative problem-solving skills.
  
• Confident decision-maker.
  
• Ability to maintain confidentiality and discretion.
  

Key Requirements:

• Degree / Higher Diploma in Hotel Management/Business Administration
  
• Proven experience in a luxury hotel, lodge or food & beverage environment.
  
• Project management certification or related experience an advantage
  
• Excellent written & verbal English language.
  
• Advanced Microsoft Office skills.
  
• Clear communication skills including report writing and professional email writing.
  
• Exceptional time management and organisational skills.
  
• Working well under pressure.
  
• Creative problem-solving skills.
  
• Confident decision-maker.
  
• Ability to maintain confidentiality and discretion.
  

• Handling administration incl. filing and general organisation of paperwork relating to the operations or people management related matters.
  
• Manage staff leave schedules and other absences from work.
  
• Review guest itineraries and liaise with the reservation team for any queries.
  
• Support with organisation and planning of day-to-day duties of the wider hospitality team.
  
• Work closely with HR to coordinate training, recruitment or performance development activities.
  
• Do research on necessary supplies and working with purchasing department to arrange procurement.
  
• Support with reviewing and adjusting Health & Safety manuals, Emergency protocols and Standard Operating procedures.
  
• Deal with guest requests as necessary, including liaising with guests directly.
  
• Arrange team-building activities.
  
• Assist with report-writing activities.
  
• Email communication with other heads of departments.
  
• Oversee special projects as requested by the Hospitality Manager.