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Hotel / Lodge Manager

Closing: Jun 10, 2022

16 days remaining

Published: May 11, 2022 (14 days ago)

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Job Summary

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Kika Lodge in Gilgil is an exclusive wilderness resort in the heart of Kenya's Rift Valley with spectacular views of the hills and Instagram-ready sunsets that give way to silent nights.


Responsibilities
Kika Lodge in Gilgil is an exclusive wilderness resort in the heart of Kenya's Rift Valley with spectacular views of the hills and Instagram-ready sunsets that give way to silent nights.


  • Ensuring highest standards of professional service to customers/guests.

  • Designing and developing day-to-day operational strategies and functions of the hotel/lodge to ensure total guest satisfaction.

  • Initiating cost effective controls and revenue management techniques.

  • Ensuring the hotel/lodge capacity is at 100% by closely monitoring the business reports on a daily basis and take decisions accordingly.

  • Maintaining and managing the hotel/lodge equipment, infrastructure, inventories, and other facilities efficiently.

  • Ensuring optimal staffing, maintaining updated staff records and staff discipline, motivating and mentoring the hotel staff.

  • Ensuring full compliance to the hotel/lodge operating controls, policies, procedures and service standards.

  • Handling customers’ complaints, and oversee the service recovery procedures.

  • Managing on-going profitability of the hotel/lodge, ensuring revenue and guest satisfaction targets are met and exceeded.

  • Liaising with the external stakeholders.


Requirements:

  • Must be a Graduate in Hospitality or Hotel Management or Sales and Marketing

  • Must be between 28-35

  • Minimum 5 years experience in a recognized hotel or lodge

  • Sales and Marketing Capability

  • Must have a wide network within the travel industry (especially with travel agents)

  • Basic Computing Skills Required

  • Excellent written and verbal communication

  • Knowledge of all hotel operating procedures

  • Ability to manage several budgets

  • Management Skills


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