• Ensuring highest standards of professional service to customers/guests.
  

• Designing and developing day-to-day operational strategies and functions of the hotel/lodge to ensure total guest satisfaction.
  

• Initiating cost effective controls and revenue management techniques.
  

• Ensuring the hotel/lodge capacity is at 100% by closely monitoring the business reports on a daily basis and take decisions accordingly.
  

• Maintaining and managing the hotel/lodge equipment, infrastructure, inventories, and other facilities efficiently.
  

• Ensuring optimal staffing, maintaining updated staff records and staff discipline, motivating and mentoring the hotel staff.
  

• Ensuring full compliance to the hotel/lodge operating controls, policies, procedures and service standards.
  

• Handling customers’ complaints, and oversee the service recovery procedures.
  

• Managing on-going profitability of the hotel/lodge, ensuring revenue and guest satisfaction targets are met and exceeded.
  

• Liaising with the external stakeholders.
  

Requirements:

• Must be a Graduate in Hospitality or Hotel Management or Sales and Marketing
  

• Must be between 28-35
  

• Minimum 5 years experience in a recognized hotel or lodge
  

• Sales and Marketing Capability
  

• Must have a wide network within the travel industry (especially with travel agents)
  

• Basic Computing Skills Required
  

• Excellent written and verbal communication
  

• Knowledge of all hotel operating procedures
  

• Ability to manage several budgets
  

• Management Skills