ICT Business Analyst – ERP, CRM

PERSON SPECIFICATION

Academic Qualification

• Bachelor’s degree in technology related field
  

Professional Qualification

• Project Management Certification, Agile Methodologies, PMP or Lean Six Sigma will be an added advantage.
  

Experience

• Minimum of three (3) years’ experience in ERP and CRM administration/development.
  
• Proficiency in Dynamics ERP and CRM, ASP.NET, C#, and service-oriented architecture.
  
• Experience in System Implementations & Projects
  
• Experience with D365 Integration Technologies – MS Power Platform, Azure Logic Apps, Batch Data API, OData, Web Services.
  

Skills and Competencies

• Written and verbal communication, including technical writing skills.
  
• The ability to conduct cost/benefit analysis.
  
• Modelling techniques and methods.
  
• Experience in middleware, integrations to IPRS, payment channels etc
  
• Experience working with vendors outside Kenya.
  
• Excellent communication and Interpersonal skills
  
• Understanding of the Insurance industry
  

PERSON SPECIFICATION

Academic Qualification

• Bachelor’s degree in technology related field
  

Professional Qualification

• Project Management Certification, Agile Methodologies, PMP or Lean Six Sigma will be an added advantage.
  

Experience

• Minimum of three (3) years’ experience in ERP and CRM administration/development.
  
• Proficiency in Dynamics ERP and CRM, ASP.NET, C#, and service-oriented architecture.
  
• Experience in System Implementations & Projects
  
• Experience with D365 Integration Technologies – MS Power Platform, Azure Logic Apps, Batch Data API, OData, Web Services.
  

Skills and Competencies

• Written and verbal communication, including technical writing skills.
  
• The ability to conduct cost/benefit analysis.
  
• Modelling techniques and methods.
  
• Experience in middleware, integrations to IPRS, payment channels etc
  
• Experience working with vendors outside Kenya.
  
• Excellent communication and Interpersonal skills
  
• Understanding of the Insurance industry
  

• Administration and proactive monitoring of CIC Groups business applications primarily, but not limited to; Microsoft AX, (D365FO), and Dynamics CRM by developing necessary measures through regular business system maintenance to achieve optimal system functioning as per internal S.L.As.
  
• Gains understanding of internal customer needs, communicates and collaborates with other consultants and support teams to develop business cases for system changes.
  
• Support the implementation of cloud ERP (Dynamics 365FO) through offering technical leadership in scoping, requirements, testing, Go Live and Post Go Live.
  
• Provides technical input in creating and documenting functional specifications when customizations or extensions to the Microsoft ERP & CRM solutions are required.
  
• Reviews the applications regularly to support system innovation: Gathers business requirements from the business users, converts to technical specifications, codes, and maintains complex components of the Microsoft Dynamics ERP and CRM application such as server-side code, custom business logic, integration modules, workflow assemblies and plug-ins.
  
• Responsible for data related development tasks such as: developing data migration procedures to ensure seamless data exchange to Microsoft ERP/Dynamics from CIC core insurance systems, migrating required data sources into the Microsoft’s sources, ensuring proper alignment of data models.
  
• Support integrations with Dynamics CRM and ERP through proactive monitoring and escalation of any level 2 integration support issues.
  
• Responsible for coding, unit testing, facilitating system acceptance testing and creating supporting documentation: Maintains functional specification documents for systems including user licenses utilisation, change requests, test reports, user access lists and system controls reviews and improvements.
  
• Develop relevant ICT user application software training programmes to ensure optimal utilization of the software.
  
• Execution of security matrices for systems through regular review of system rights and access in order to enforce system controls within the applications.
  
• Review and advise the organization on proper application software licensing to safeguard Company interests from litigation due to licensing non-compliance.
  
• Implement disaster recovery and back-up procedures and information security and control structures in line with the ICT policies as applicable to application software.