More than 100,000 people have found their dream job through Fuzu.

Closing: Jun 9, 2022

16 days remaining

Published: May 12, 2022 (12 days ago)

Job Requirements

Education:

Blur Text

Work experience:

Blur Text

Language skills:

Blur Text

Job Summary

Contract Type:

Blur Text

Sign up to view job details.

The support officer is responsible for dealing with testing and supporting SLA products and services by implementing relevant processes using various tools and SLA system interfaces. Responsible for all IT infrastructure, Responsible for Network Uptime, Responsible for Database Uptime

"The IT Support Officer will be dealing with level 3 support tasks and is an operations support role. This will include infrastructure components such as web services/cloud service/back-end databases providers. The role will also deal with support and operational requests from internal staff and customers globally. These can request can be quite complex and need good troubleshooting skills.


Responsibilities

The support officer is responsible for dealing with testing and supporting SLA products and services by implementing relevant processes using various tools and SLA system interfaces. Responsible for all IT infrastructure, Responsible for Network Uptime, Responsible for Database Uptime

"The IT Support Officer will be dealing with level 3 support tasks and is an operations support role. This will include infrastructure components such as web services/cloud service/back-end databases providers. The role will also deal with support and operational requests from internal staff and customers globally. These can request can be quite complex and need good troubleshooting skills.


Responsibilities

  • Troubleshooting and monitoring of the operational infrastructure

  • Support the services and answer technical queries from customers and internal staff.

  • Liaise with managed service providers

  • Develop and extend business level reporting in SQL

  • Extending monitoring scripts and raising necessary issues

  • Assist with new customers

  • Be involved in end-to-end testing from devices to servers.

  • Design Maintain and build production Cloud Services infrastructure

  • Maintain corporate firewalls and switches

  • To take ownership of user problems and be proactive when dealing with user issues

  • Respond to enquiries from employees and help them resolve any hardware and/or software problems

  • Maintain ISO27001 documentation and implement processes

  • Managing and administering a Microsoft AD environment across multiple sites

  • Manage and maintain O365 tenants

  • Windows Server OS Support

  • VMWare support and administration of the private cloud platform

  • Backup & Recovery Operations and Planning including Restore testing

  • Act as a resource or lead as required in the planning, management and implementation of system operations and processes.

  • Act as 3rd line support for production systems and applications - liaising with external support organisations as and when required.

  • Create and optimise processes for everyday operational activities and deployed enterprise applications for use by other teams or team members.

  • Providing in-depth technical expertise for both project and operational initiatives.

  • Take part in IT continuous improvement programs within enterprise guidelines.

  • Along with the team - managing the migration to new technologies.

  • Gathering the requirements and designing solutions, you will develop and execute project plans for technical implementations, new applications, technology migration projects, site commissioning or infrastructure upgrades for the business as required.

  • Ensuring compliance with all relevant (where applied) standards and security guidelines

Education and Qualifications

  • Higher Education or Post Graduate qualifications. Relevant professional qualification (or commitment to study).

  • Degree in Computer Science or equivalent

  • 2+ years of technical and management leadership

  • Windows Desktop 7, 8 and 10

  • Server 2008R2, 2012, 2016 and 2019

  • Active Directory, DNS, DHCP

  • VMware

  • SAN Technology

  • Microsoft SQL Server

  • Microsoft Office 365

  • Backup and DR strategies

  • Pro-active and flexible

  • Professional qualifications such as MCTS, or compTIA certs or CCNA

  • Ability to script in one of the following languages: Bash, Python, Ruby"


Applications submitted via Fuzu have 32% higher chance of getting shortlisted.

Don’t miss your chance to work at Switchlink Africa Limited. Enter your email to start your application now