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Kenya | IT Intern | Nairobi- (3 Months) - DF6549

Closing: Aug 6, 2024

18 days remaining

Published: Jul 9, 2024 (10 days ago)

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Job Summary

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IT


Responsibilities
IT


Responsibilities.

    * Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

     * Virtual desktop troubleshooting for remote staff.

     * Perform laptop, desktop, printer and hardware setup and configurations.

     * Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

     * Works with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients.

     * Interacts with numerous computer platforms in a multi-layered, client server environment. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

     * Trains and orients staff on use of hardware and software.

     * Recommends and / or performs upgrades on systems to ensure longevity.

     * Works with procurement staff to purchase hardware, software and related supplies.

     * Assesses functional needs to determine specifications for purchases.

     * Assists infrastructure engineering and support resources in maintaining LAN/WAN and telecom systems, including physical installation and other support as required.

Job Requirements.

     * Undergraduate degree in a relevant field or CompTIA A+ Certification (or similar certification).

     * Preferred Microsoft Certified Desktop Technician or similar certification.

     * Desired - ITIL Foundations v3 certification.

     * Experience in desktop support role in line with the Level I / II / III matrix provided below: Level I

     * Detailed knowledge of support-oriented tools and technologies, including incident/ticket management systems, remote support tools, and software deployment/distribution systems

     * Solid working knowledge of current IT technologies across a wide variety of areas.

     * Basic understanding of infrastructure technology including networking, desktop operating systems, network printers, and VoIP phones.

     * Knowledge and skills specific to Microsoft Windows 10 and/or Google Chrome OS, Wi-Fi troubleshooting, Office365 Suite and/or Google Workspace, and basic networking and server fundamentals.

     * Shows strong teamwork & cooperation with technical and non-technical counterparts.

     * Demonstrates interpersonal skill & respect for\'a0others.

     * Fosters Innovation.

     * Result Oriented.


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