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Laundry Operations Coordinator

Closing: Aug 9, 2022

Closing today

Published: Jul 12, 2022 (29 days ago)

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Job Summary

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Based in Nairobi Kenya

Starting: Immediately

Preference - Full Time

About Eden

Eden is an African start-up with the vision of making excellent services accessible to all homes. We’ve created a unified customer experience by standardizing the service delivery process and enabling our service providers to deliver high-quality, reliable, and safe services. Working across 3 main verticals - Food, Cleaning, and Laundry - and using Smart technology, we’re rapidly growing our subscription-model business with the mission to 10x the quality of life in
Africa. We currently serve 500+ customers in Lagos and are in the process of expanding across the continent. Here is more information about our operations in
Lagos and Nairobi.

About you:

You are proactive, motivated and have a strong desire to take on new challenges. You are organized, accurate, thorough, and able to monitor work for quality with little to no supervision.


Responsibilities

Based in Nairobi Kenya

Starting: Immediately

Preference - Full Time

About Eden

Eden is an African start-up with the vision of making excellent services accessible to all homes. We’ve created a unified customer experience by standardizing the service delivery process and enabling our service providers to deliver high-quality, reliable, and safe services. Working across 3 main verticals - Food, Cleaning, and Laundry - and using Smart technology, we’re rapidly growing our subscription-model business with the mission to 10x the quality of life in
Africa. We currently serve 500+ customers in Lagos and are in the process of expanding across the continent. Here is more information about our operations in
Lagos and Nairobi.

About you:

You are proactive, motivated and have a strong desire to take on new challenges. You are organized, accurate, thorough, and able to monitor work for quality with little to no supervision.


The Laundry Operations Coordinator reports directly to the Operations Lead and has the following responsibilities;

  • Inspect work processes to ensure they align with procedures and unique customer preferences.

  • Build systems to evaluate, measure, and enforce the quality of work done from pre to post QA level.

  • Document daily production data and update weekly on the team’s dashboard

  • Answer all internal inquiries regarding deliveries, laundry timelines; updates and ensure 100% customer service.

  • Create inventory management and requisition process that is seamless and efficient.

  • Ensure the laundry facility and equipment are regularly inspected and maintained in optimum operating condition.

  • Coordinate with Pickup and Delivery team members to ensure accurate order count and consistency in the delivery process.

  • Ensure compliance with chemical handling, health and safety standards. Conduct team meetings and safety training to ensure safety and preventive measures are understood and enforced.

  • REQUIREMENTS

    • Deep experience in Dry Cleaning and Laundromat Operation

    • Knowledge of proper use of chemicals, dosage, and formulas and the effect this has on Garments/linen.

  • Knowledge of proper treatment of clothes and special garments.

  • Effective communications skills, including presentation skills.

  • Demonstrated methodical approach to Laundry, dry cleaning, and finishing tasks.

  • Demonstrated results in improving production timeline through documented processes.

  • Possess very strong organizational, analytical and prioritizing skills.

  • Ability to accept a high degree of responsibility and accountability for others as well as yourself.

  • Ability to identify and address safety hazards within the work area.

  • Working knowledge of Microsoft packages (Word, Excel, PowerPoint)

  • Ability to communicate effectively and professionally with team members, vendors, and contractors, both in written and verbal format

  • Must be willing to work flexible schedules/shifts as needed.


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