Moderator

Qualifications

• Typing speed of at least 30 words per minute
  
• Knowledge of social media platforms such as Facebook
  
• Experience working with Content Management Systems (CMS) such as Zendesk
  
• Ability to act with discretion, integrity, and diplomacy
  
• An understanding of the power and importance of accurate information and the ability to exercise strong judgement in ensuring all answers are accurate.
  
• High emotional intelligence
  

Education:

• Diploma or advanced relevant technical (such as media, journalism, communication) qualifications.
  

Qualifications

• Typing speed of at least 30 words per minute
  
• Knowledge of social media platforms such as Facebook
  
• Experience working with Content Management Systems (CMS) such as Zendesk
  
• Ability to act with discretion, integrity, and diplomacy
  
• An understanding of the power and importance of accurate information and the ability to exercise strong judgement in ensuring all answers are accurate.
  
• High emotional intelligence
  

Education:

• Diploma or advanced relevant technical (such as media, journalism, communication) qualifications.
  

• Engage users in conversations online based on the guidelines.
  
• Reply to messages and comments received on Julisha.Info social media channels with the help of the Signpost team and moderation guidelines.
  
• Collaborate with Senior Editorial Officers, Roving Service Mapping Officer, Protection Manager, and protection teams to develop thorough, vetted, well-researched answers.
  
• Where necessary, link or support the users with information on where/ how they can access services in relation to the service mapping information available.
  
• Feedback on representative and noteworthy comments and write an analysis of the month’s communications (including responses to posts, trends in conversation and information gaps).
  
• Share insights, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
  
• Analyse information gaps amongst the affected populations to feed into future content creation.
  
• Keep up to date with all the new information put out on an ongoing basis and attend regular trainings as required.
  
• Track and analyze information requests on Julisha.Info social media channels to identify trends and/or issues and propose solutions and ideas to improve the effectiveness of the program’s communication strategies and activities.
  
• Support in management and capacity building of Julisha.Info Community staff.
  
• Follow protocol to escalate any communication from at risk cases to Protection team.
  
• Any other responsibility as may be assigned by the supervisor.