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Motor Claims Officer

Closing: Sep 23, 2022

This position has expired

Published: Aug 26, 2022 (2 months ago)

Job Requirements

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Job Summary

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Function Purpose

Collect vehicle data, appraise pre-accident condition, assessing the scope of the damage after the accidents, collate repair estimates and specification, assess small damages and conduct re-inspections.


Responsibilities

Function Purpose

Collect vehicle data, appraise pre-accident condition, assessing the scope of the damage after the accidents, collate repair estimates and specification, assess small damages and conduct re-inspections.


Internal Assessor Job Responsibilities

  • Scrutinize all the assessment reports submitted by the external assessors and recommending the next course of action.

  • Conduct accurate and prompt motor vehicle assessment within Nairobi

  • Ensure that all empaneled Assessors conduct themselves professionally and ethically and make recommendations where action is warranted.

  • Recommend second assessment on accident vehicles whenever necessary.

  • Assess small damages (up to Kshs. 100,000) without involving external assessors.

  • Carry out analysis on all vehicles whose estimated damage is more than Kshs.200, 000 and make the necessary adjustments.

  • Appoint an External Assessor for all write-off’s cases and where necessary

  • Isolate and carry out repairs audit for the specific cases identified at the time of scrutinizing the claim form and assessment reports.

  • Determine the reserve amount and update as appropriate.

  • Re-inspect all motor vehicles within Nairobi after repairs are concluded by the garages.

  • Carry out random checks on garages and provide recommendations

  • Prepare monthly reports giving claims change indicators.

  • Any other duties as may be allocated by the management.


Qualifications for Internal Assessor Job

  • Degree or Diploma in Automotive or Mechanical Engineering

  • Minimum 3-5 years of experience 

  • Experience in Automotive parts sales and Automotive maintenance workshop 

  • Experience in workshop floor in motor dealership will be an added advantage

  • Certification in Insurance will be an added advantage


Competencies

  • Basic knowledge in claims management/handling

  • Excellent analytical, communication and customer handling skills

  • Ability to build relationships and good report writing skills

  • Good understanding of asset valuation and assessment

  • Apply specialist and technical expertise on the role

  • Good knowledge of all-vehicle models



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