Night Manager

Introduction

Designed by a team of highly skilled local and international multi award winning design firms, our hotel is a game changer in the East African hospitality market. The5-star hotel is based in Runda, Off Norther Bypass Road spreading over 8 acres.

The new luxury hotel features the highest standard, exquisitely designed: 211 guest rooms, an array of restaurants & bars, night club, swimming pool, gym & spa, events’ garden as well as extensive MICE facilities to cater for over 2,000 guests.

Beyond design, the hotel also aims to take customer centricity & employee satisfaction to a new level in the industry. Glee Nairobi is due to open in Nairobi, Kenya soon. For more information, please follow the link below:

https://gleehotel.com/

Job Brief

We are looking for a qualified Night Manager to join our team. He/she will represent the Management during the night. The Night Manager also provides leadership and support to all members of the Front Office assisting the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, and staffing in accordance with hotel policies and procedures. He/she is the Manager on Duty and responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security.

Introduction

Designed by a team of highly skilled local and international multi award winning design firms, our hotel is a game changer in the East African hospitality market. The5-star hotel is based in Runda, Off Norther Bypass Road spreading over 8 acres.

The new luxury hotel features the highest standard, exquisitely designed: 211 guest rooms, an array of restaurants & bars, night club, swimming pool, gym & spa, events’ garden as well as extensive MICE facilities to cater for over 2,000 guests.

Beyond design, the hotel also aims to take customer centricity & employee satisfaction to a new level in the industry. Glee Nairobi is due to open in Nairobi, Kenya soon. For more information, please follow the link below:

https://gleehotel.com/

Job Brief

We are looking for a qualified Night Manager to join our team. He/she will represent the Management during the night. The Night Manager also provides leadership and support to all members of the Front Office assisting the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, and staffing in accordance with hotel policies and procedures. He/she is the Manager on Duty and responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security.

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
  

• Maintain a professional and high-quality service oriented environment at all times
  

• Act as manager on duty for the hotel in the absence of the Front Office Manager/Duty Managers dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise
  

• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments
  

• Inform all overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests
  

• Maintains effective communication with all related departments during night shift to ensure smooth service delivery
  

• Maintains an up to date knowledge of the hotel and local services, supplies information and responding to guest queries
  

• Maintains an awareness of guest profile through the guest profile system
  

• Ensures effective handover is done, gaining information from Duty Manager and Shift Leaders
  

• Makes control tours of the hotel ensuring optimal usage of resources and maximum security
  

• Prepares guest folios with appropriate accounting instructions
  

• Ensures all necessary reports are compiled and printed for the following day’s business and checks that they have been distributed accordingly
  

• Maintains up to date back up reports
  

• Ensures an effective handover of nights’ activities to the Front Office Manager
  

Requirements

• Bachelor’s Degree in Hospitality Management or its equivalent
  

• Minimum of 3 years’ previous night management experience in a similar role
  

• Strong analytical, interpersonal and problem-solving skills
  

• Excellent Microsoft Office application and PMS experience is required
  

• Highly organized, ability to be flexible and proven skills working in an environment with constant standing and walking throughout the shift
  

• Leadership skills to guide and mentor other team members