More than 100,000 people have found their dream job through Fuzu.

CLOSED FOR APPLICATIONS

NOC Shift Engineer

Closing: Jul 20, 2024

This position has expired

Published: Jul 8, 2024 (17 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Sign up to view job details.

The NOC Shift Engineer is responsible for monitoring the ICT & Telecoms infrastructure, network & systems for stability to maintain 24x7 operations and resolve service impacts as they occur.
  • Pro-active monitoring of the entire IT Infrastructure and applications systems.
  • Performance monitoring, diagnose, and resolve performance issues.
  • Applying software and hardware monitoring tools to detect and action faults & warnings
  • First Line resolution as per the SLA’s.
  • Follow up to confirm service availability and stability after resolution.
  • Logging tickets in the ticketing system take ownership and follow up to closure.
  • Log calls to service Providers on the various faults captured on proactive monitoring.
  • Updating Ticketing tool with relevant professional information during and after fault resolution.
  • Resolution of tickets assigned and closure within the working shifts.
  • Provision of the incident report with ticket closure.
  • Escalation of unresolved tickets to Support Level 2, NOC Engineers and the SME’s as per the Incident Management Procedures and keeping shift leader in copy of all escalation
  • Daily/shift reports as per shift responsibility.
  • Provision of the incident reports with ticket closure and Daily/shift reports as per shift responsibility. 


Responsibilities
The NOC Shift Engineer is responsible for monitoring the ICT & Telecoms infrastructure, network & systems for stability to maintain 24x7 operations and resolve service impacts as they occur.
  • Pro-active monitoring of the entire IT Infrastructure and applications systems.
  • Performance monitoring, diagnose, and resolve performance issues.
  • Applying software and hardware monitoring tools to detect and action faults & warnings
  • First Line resolution as per the SLA’s.
  • Follow up to confirm service availability and stability after resolution.
  • Logging tickets in the ticketing system take ownership and follow up to closure.
  • Log calls to service Providers on the various faults captured on proactive monitoring.
  • Updating Ticketing tool with relevant professional information during and after fault resolution.
  • Resolution of tickets assigned and closure within the working shifts.
  • Provision of the incident report with ticket closure.
  • Escalation of unresolved tickets to Support Level 2, NOC Engineers and the SME’s as per the Incident Management Procedures and keeping shift leader in copy of all escalation
  • Daily/shift reports as per shift responsibility.
  • Provision of the incident reports with ticket closure and Daily/shift reports as per shift responsibility. 


  • Pro-active monitoring of the entire IT Infrastructure and applications systems.
  • Performance monitoring, diagnose, and resolve performance issues.
  • Applying software and hardware monitoring tools to detect and action faults & warnings
  • First Line resolution as per the SLA’s.
  • Follow up to confirm service availability and stability after resolution.
  • Logging tickets in the ticketing system take ownership and follow up to closure.
  • Log calls to service Providers on the various faults captured on proactive monitoring.
  • Updating Ticketing tool with relevant professional information during and after fault resolution.
  • Resolution of tickets assigned and closure within the working shifts.
  • Provision of the incident report with ticket closure.
  • Escalation of unresolved tickets to Support Level 2, NOC Engineers and the SME’s as per the Incident Management Procedures and keeping shift leader in copy of all escalation
  • Daily/shift reports as per shift responsibility.
  • Provision of the incident reports with ticket closure and Daily/shift reports as per shift responsibility. 


Applications submitted via Fuzu have 32% higher chance of getting shortlisted.

Don’t miss your chance to work at Equity Bank Kenya . Enter your email to start your application now