Ensure focused attention on and closely monitor the performance of an assigned portfolio of past due as well as non-performing loans. A clearly defined strategy for returning the accounts to performing status or exit must be documented and approved in each case.
Relevant professional qualification in Banking, Risk Management and Law an added advantage.
Desired work experience:
Collection of past due amounts from funded accounts.
Telephonic Collections: calling customers and obtaining PTPs, calling third parties e.g insurance brokers, underwriters to follow up on premium refunds.
Analysis of accounts in past due, raising red flags and recommending to the Bank through the supervisor, exit or rehabilitation strategies, and in case of discount/waiver request, can recommend discount or waiver not exceeding 10% of the total exposure of an account.
Management, collection and recovery of outstanding amounts under assigned portfolio of past due accounts with a view of minimizing impairment charges from bad loans.
Monitoring the repayment plans: diarizing and following up
Recommending delinquent accounts to be placed on lock-up (classified/downgraded) and those to be exempted.
Liaising with and co-opting the assistance of all
Negotiating with clients and coming up with suitable exit strategies for delinquent accounts within assigned portfolio.
Business Units as may be necessary to arrange recovery of arrears accounts.
Taking appropriate actions as per the applicable process flow
Foreclosure (security realization) processing as appropriate
Working Liaising with independent collection agents for collection reports and invoicing payments
Any other duty as may be assigned by the supervisor
Collation and submission of quality data/reports in a timely manner or as may be required from time to time.
Internal business processes 10%
Meeting regulatory compliance requirements and consistency in adherence to and effective application of established policies, processes, procedures and tools in achieving optimal efficiency and cost effectiveness.
Optimal utilization of available technology e.g T24,OMNI-IBPS,CHEQUE-POINT ,collection system etc.
Audit ratings - Satisfactory
CBK Inspection ratings - Satisfactory
ORSA (Own Risk and Solvency Assessment)ratings
Quality of credit service standards and maintenance of TAT as per policy.
Clear Communication and excellent relationship management in handling assigned portfolio of delinquent accounts.
Learning and growth 10%