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Officer - Digital Lending Administration And Customer Experience

Closing: Jul 10, 2024

This position has expired

Published: Jul 4, 2024 (21 days ago)

Job Requirements

Education:

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Job Summary

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Minimum requirements:


  • Bachelors' degree preferably in Actuarial Science, Statistics, Economics, Finance or Business Administration.
  • Proven ability to analyze complex business issues and identify, design and implement effective practical recommendations.
  • Experienced in project management is an added advantage.
  • In-depth knowledge of Central bank Prudential and Risk Guidelines.
  • A team player with excellent interpersonal skills.
  • Strong analytical skills and problem-solving skills.


Responsibilities

Minimum requirements:


  • Bachelors' degree preferably in Actuarial Science, Statistics, Economics, Finance or Business Administration.
  • Proven ability to analyze complex business issues and identify, design and implement effective practical recommendations.
  • Experienced in project management is an added advantage.
  • In-depth knowledge of Central bank Prudential and Risk Guidelines.
  • A team player with excellent interpersonal skills.
  • Strong analytical skills and problem-solving skills.



  • Offer Level 2 Customer support for specific queries associated digital lending concerns that may involve but not limited to System, data management & underwriting decisions.
  • Conduct sanity checks on the day-to-day operations of the Digital Lending Solutions as well as ensuring the resolution of issues are within the SLAs stipulated.
  • Work closely with internal stakeholders and external vendors on validation of executed change processes with respect to Business Policy Rules and system enhancements.
  • Use his/her customer experience and/or credit expertise to efficiently serve customers at every point of their lending journey and ensure prompt resolution to issues raised.
  • Support with system user acceptance testing & offer Business Units support and training in all Bank's Digital Lending Solutions.
  • Provide support and training continually to bank staff on new systems, products and policy updates.
  • Monitor transactions and prepare regular reports detailing loans closed and funded through the online application process as well as applications taken through the digital channels.

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