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Operations & Systems Director - Commercial

Closing: May 31, 2022

7 days remaining

Published: Apr 21, 2022 (2 months ago)

Job Requirements

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Job Summary

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About the role

BURN is looking for an Operations & Systems Director to be the senior strategic leader responsible for shaping operational strategy and the overall management of sales operation activities across the countries where BURN has a presence. Leading a team of experienced sales professionals, the Operations & Systems Director will create and execute innovative strategies to drive growth, competitive advantage, and financial and operating performance.

Education and Experience

  • University degree in a relevant field
  • 10+ years working experience in FMCG distribution, or a related field
  • Leadership experience – at least 5 years’ experience managing a team
  • Detailed knowledge of logistics and distribution processes
  • Knowledge of stock control and management of decentralized storage and distribution sites
  • Experience managing negotiating with subcontractors, to ensure delivery on agreed service levels
  • Ability to work autonomously and think on your feet
  • Excellent communication and interpersonal skills
  • Good data analysis skills
  • Ability to work in a highly demanding dynamic environment


Responsibilities

About the role

BURN is looking for an Operations & Systems Director to be the senior strategic leader responsible for shaping operational strategy and the overall management of sales operation activities across the countries where BURN has a presence. Leading a team of experienced sales professionals, the Operations & Systems Director will create and execute innovative strategies to drive growth, competitive advantage, and financial and operating performance.

Education and Experience

  • University degree in a relevant field
  • 10+ years working experience in FMCG distribution, or a related field
  • Leadership experience – at least 5 years’ experience managing a team
  • Detailed knowledge of logistics and distribution processes
  • Knowledge of stock control and management of decentralized storage and distribution sites
  • Experience managing negotiating with subcontractors, to ensure delivery on agreed service levels
  • Ability to work autonomously and think on your feet
  • Excellent communication and interpersonal skills
  • Good data analysis skills
  • Ability to work in a highly demanding dynamic environment


Role and Responsibilities

Management: Managing a set of 10+ country operation managers; coordinating the different functions for each country this includes aftersales, inventory management, HR, Logistics, Accounts, Data collection, and Finance

Inventory Management: inventory management from ex-works to end-users across all export markets

  • Build and manage systems to plan inventory requirements, at a variety of locations throughout the supply chain

Logistics: Develop and manage systems for distributing 1 million+ wood stoves into rural markets across Africa

  • Manage the various in-country logistic operation functions
  • Manage the product logistics cycle from Nairobi to all of BURN’s country markets
  • Build and manage systems to ensure BURN products are delivered securely to storage locations throughout sub-Saharan Africa
  • Build and Manage strategies and procedures for using distribution sub-contractors, including trucking companies, distribution centers, and other service providers

Aftersales & Business intelligence: Manage the aftersales and business intelligence departments:

  • Aftersales:
  • Ensuring adequate customer care and repair services across all operating markets
  • Optimizing time to repair and access to customer support

Data Collection: Own strategy and execution on systems that collect 100% value chain from warehouse to end-user data in real-time with minimal errors

HR& Finance: Work with the HR and Finance departments to

  • build scalable procedures and systems relevant to commercial operations
  • measure and ensure adherence to these procedures by commercial teams
  • Hire, train, and optimize a great team to ensure quality delivery of service


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