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Closing: Aug 15, 2022

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Published: Aug 3, 2022 (8 days ago)

Job Requirements

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Job Summary

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About You:

  • Undergraduate degree preferably in Engineering/Business/Procurement/Customer service.
  • At least 5 years in an end-end customer service role. Preferably FMCG experience
  • Prior experience in a multinational environment is desired but not a Must.
  • Knowledge of Inventory management concepts: stock, safety stocks, sales forecast, Dynamic reorder point
  • Good Knowledge of ERP Systems & app literacy.
  • MM area: MRP execution, Material planning parameters, articles master data.
  • SD area: Sales statistics, Sales orders principles (lead times), MTO or MTS orders.
  • Purchase orders: PO follows up with procurement team on confirmations (AB/LA messages).
  • Strong communication skills, effective in a cross-cultural environment to foster collaboration toward a common goal.
  • Proven autonomy to manage negotiation paths with suppliers.
  • Ability to understand, influence & convince in a matrixial organization.
  • Ability to work under pressure.


Responsibilities

About You:

  • Undergraduate degree preferably in Engineering/Business/Procurement/Customer service.
  • At least 5 years in an end-end customer service role. Preferably FMCG experience
  • Prior experience in a multinational environment is desired but not a Must.
  • Knowledge of Inventory management concepts: stock, safety stocks, sales forecast, Dynamic reorder point
  • Good Knowledge of ERP Systems & app literacy.
  • MM area: MRP execution, Material planning parameters, articles master data.
  • SD area: Sales statistics, Sales orders principles (lead times), MTO or MTS orders.
  • Purchase orders: PO follows up with procurement team on confirmations (AB/LA messages).
  • Strong communication skills, effective in a cross-cultural environment to foster collaboration toward a common goal.
  • Proven autonomy to manage negotiation paths with suppliers.
  • Ability to understand, influence & convince in a matrixial organization.
  • Ability to work under pressure.


  • Review the MRP (Materials Requirement Planning) on a daily basis and guide procurement on Purchase Orders with respective suppliers.
  • Follow-up of the Purchase Orders lead time commitment and the Service Level - including proactively following up on shortages and pre-shortages (arrange drop-shipments, change in the mode of shipment, or change in vendor) to shorten lead times.
  • Correspondent for the Countries’ Customer Care Centers, Product Management teams or Sales teams in terms of lead-time anticipation and expediting.
  • Contacting the International Distribution Centre (IDC) and OPC (Order Processing Centre) teams to improve delivery dates.
  • Active participation in the safety initiatives of the sites (Near Miss, BUBACK, I see/I do, safety walk). Be part of and promote the safety culture to achieve interdependent behaviors.
  • Pilot the customer’s portfolio.
  • Complete process since Order entering till order shipped. (EDI, delivery creation, shipment.)
  • Pilot the logistics customer’s SIM.
  • Monitor the drop shipments.
  • Prepare a set of documents requested by the customer (CLOs, Insurance Certificates, Invoices, etc).
  • Archive and update in SAP.
  • Ensure information flow: Lead times, delays, availability stock, blockage at SO / Material level, shipping mode or any other request in logistics as shipping mode.
  • Pilot Urgencies - critical requests follow-up.
  • Update customizing accordingly to customer request.
  • Daily KPI follow-up.
  • Contribute and collaborate with the internal departments.
  • Submission of daily, weekly, and monthly reports (BOL, OTDC, OTDS).
  • Support the Front office during customer visits.


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