Professional Services Practice Manager

Senior Professional Services Practice Manager Job Requirements

• Experience in Practice Manager or related Customer Success or Product Manager role.
  
• Experience managing, leading, and/or delivering professional services or customer success.
  
• Proven ability to collaborate cross functionally to develop strategies, execute on initiatives, measure results, and iterate on existing processes.
  
• Highly motivated to learn new technologies and processes and share those learnings with team members.
  
• Understanding of common go-to-market motions used by professional services organizations.
  
• Experience with a subscription-based business model.
  

Senior Professional Services Practice Manager Job Requirements

• Experience in Practice Manager or related Customer Success or Product Manager role.
  
• Experience managing, leading, and/or delivering professional services or customer success.
  
• Proven ability to collaborate cross functionally to develop strategies, execute on initiatives, measure results, and iterate on existing processes.
  
• Highly motivated to learn new technologies and processes and share those learnings with team members.
  
• Understanding of common go-to-market motions used by professional services organizations.
  
• Experience with a subscription-based business model.
  

• Leads efforts to discover market opportunities for new offerings based on:
  

  • data gathering from Sales, CS, and data analytics teams
    
  • qualitative and quantitative analysis
    
  • customer and partner feedback
    
• Create and prioritize backlog to build/update a family of offerings aligned with strategic vision.
  
• Prioritizes and executes building offerings based on alignment with strategic vision.
  
• Builds sales collateral, scoping guidelines, project plans, and delivery kits.
  
• Leads effort to create and maintain selling and delivery enablement.
  
• Creates accompanying marketing material (internal and external).
  
• Aligns new and improved offerings to customer positive business outcomes and to GitLab Value drivers.
  
• Creates general service offerings that accelerate adoption of multiple stages of the GitLab platform, not specific to customer geo, segment or vertical.
  
• May focus on smaller packaged services or larger custom scoped service offerings.
  
• Work cross-functionally with Finance, Accounting, Fulfillment, Sales Operations and Customer Success/Sales leadership to create new go-to-market motions that align with both overall company vision and PS strategy.
  
• Can communicate effectively with senior executives about the offering, regardless of functional specialty or position.
  
• Own and launch internal and external marketing campaigns (e.g. blog posts, videos, webinars, internal enablement, presentation on worldwide field calls, roadshow at regional leader calls, etc.) about new or improved offerings.