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Project Manager – Global Shared Services For CRM

Closing: Jan 9, 2023

This position has expired

Published: Jan 3, 2023 (29 days ago)

Job Requirements

Education:

Work experience:

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Job Summary

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EXPERIENCE AND SKILLS

Essential

  • Previous experience of delivering projects focused on the transformation journey of a Customer Relationship Platform for a global organisation
  • Extensive track record of successfully managing projects and programmes with multi-location roll outs and accountability for both technology configuration and deployment, integration, business process, change and infrastructure activities
  • Experience in establishing and embedding Agile methodology to deliver successful projects
  • Demonstrable experience and in-depth knowledge of programme and projects practices and standards (SCRUM, and others like Prince2, etc.)
  • Proficient demonstrable skills in managing and reporting on a project in compliance with a project delivery methodology in conjunction with a PMO function
  • Proven ability to deliver projects on time / on budget, using project management processes and tools including risk management, benefits management, financial management and quality assurance
  • Strong understanding of scope and change management
  • Comprehensive management and influencing skills with experience of working with senior level executives
  • Ability to resolve issues swiftly and decisively whilst safeguarding standards and procedures
  • Strong team leadership with the ability to motivate and mobilise individuals outside their reporting line
  • Strong business requirements collection, and process/workflow analysis skills including understanding of traceability
  • Excellent communication skills (written & oral English), including the ability to communicate and present to all levels of the organisation
  • Able to demonstrate instances of initiatives that have delivered organisational benefits
  • Cultural awareness required for international delivery
  • Experience in managing offshore project team members

Desirable

  • Project delivery experience relating to Salesforce CRM
  • Non-profit sector knowledge/experience
  • Proven experience of using and leading change management activities including change impact assessment, stakeholder management, managing resistance, building change capacity, designing and defining roles and responsibilities.


Responsibilities

EXPERIENCE AND SKILLS

Essential

  • Previous experience of delivering projects focused on the transformation journey of a Customer Relationship Platform for a global organisation
  • Extensive track record of successfully managing projects and programmes with multi-location roll outs and accountability for both technology configuration and deployment, integration, business process, change and infrastructure activities
  • Experience in establishing and embedding Agile methodology to deliver successful projects
  • Demonstrable experience and in-depth knowledge of programme and projects practices and standards (SCRUM, and others like Prince2, etc.)
  • Proficient demonstrable skills in managing and reporting on a project in compliance with a project delivery methodology in conjunction with a PMO function
  • Proven ability to deliver projects on time / on budget, using project management processes and tools including risk management, benefits management, financial management and quality assurance
  • Strong understanding of scope and change management
  • Comprehensive management and influencing skills with experience of working with senior level executives
  • Ability to resolve issues swiftly and decisively whilst safeguarding standards and procedures
  • Strong team leadership with the ability to motivate and mobilise individuals outside their reporting line
  • Strong business requirements collection, and process/workflow analysis skills including understanding of traceability
  • Excellent communication skills (written & oral English), including the ability to communicate and present to all levels of the organisation
  • Able to demonstrate instances of initiatives that have delivered organisational benefits
  • Cultural awareness required for international delivery
  • Experience in managing offshore project team members

Desirable

  • Project delivery experience relating to Salesforce CRM
  • Non-profit sector knowledge/experience
  • Proven experience of using and leading change management activities including change impact assessment, stakeholder management, managing resistance, building change capacity, designing and defining roles and responsibilities.


The role holder will be responsible for establishing and maintaining the required project and portfolio management reporting including risk and issues logs, dependencies, status updates etc. In addition, they will manage the Project Management deliverables as part of the defined Save the Children Project Lifecycle examples including the Project and Assurance Plan. The role will also be required to work closely with the Business Analyst, Member Project Teams, Change teams and External Vendors.


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