Closing: Aug 15, 2022Closing today
Published: Jul 18, 2022 (28 days ago)
Checks in guest in an efficient and friendly manner, using guest name whenever possible.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
Filing of guest registration cards accordingly and ensuring that the guest registration forms are attached with the cover letters which have the billing instructions.
Ensure room allocation is done as per guest request and correct rate charged. Any upgrade MUST be authorized by the Sales Manager/ Front Office Manager or Supervisor. Arrange for luggage to be delivered to guest room. Issues correct keys to the guest.
Check in guests as per the SOPs and ensure that they are properly registered into the System, relevant documentation attached and filed.
Take deposit/down payment from guests settling their bills directly upon arrival
Ensure every guest is ushered to their rooms upon check in.
Efficiently check out guests and receive any payments related to their stay.
Ensure all the departed rooms have been checked out from the system as the guests check out and the room key taken back from the guest. Check and ensure there are no pending bills from the guest.
Ensure that all cash collections for your shift are recorded accurately in the cashier book and deposited in the main safe deposit box.
Attending to calls, both internal and external calls as per the standards.
To maintain up-to date information on room rates, current promotions, offers and packages
To co-ordinate with housekeeping for clearing of rooms
To ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest
Ensure the Front Office Reception /Back Office is kept neat at all times.
Keep alert for guests leaving the hotel, especially for comments which could be useful in evaluating the performance of the hotel both favorable and unfavorable.
To give proper and complete handover to the next shift
To handle all guests without bias or prejudice
To follow the house rules and policies laid down by the management
To adhere to strict grooming and hygiene standards
To consciously and continuously strive to better his/ her skills and increase his/ her knowledge
Any other duties as delegated by your Manager.
University/College/Tertiary level education required.
Previous experience in 4* hotels is required.
Experience in a similar role and proven track record may be considered in lieu of specialized education.
1 - 2 Years’ experience as a Receptionist.
Excellent communication skills.
Presentable, well-spoken individual.
Ability to remain calm and composed under pressure.