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Reservations Agent

Closing: Jul 15, 2024

This position has expired

Published: Jul 7, 2024 (13 days ago)

Job Requirements

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Job Summary

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Qualifications

  • Diploma in Hotel Management or related field
  • Minimum of 1 year experience in a similar role in a 4/5 star Hotel
  • Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
  • Have a strong sales focus and the ability to upsell the hotel features
  • Sound Knowledge & application of OPERA
  • High level of attention to detail
  • Team player with high level of initiative & the ability to work autonomously
  • Excellent written and verbal communication skills
  • Intermediate knowledge & application of Microsoft packages & PC usage
  • Exceptional organisational & time management skills


Responsibilities

Qualifications

  • Diploma in Hotel Management or related field
  • Minimum of 1 year experience in a similar role in a 4/5 star Hotel
  • Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
  • Have a strong sales focus and the ability to upsell the hotel features
  • Sound Knowledge & application of OPERA
  • High level of attention to detail
  • Team player with high level of initiative & the ability to work autonomously
  • Excellent written and verbal communication skills
  • Intermediate knowledge & application of Microsoft packages & PC usage
  • Exceptional organisational & time management skills


  • Use of the hotel PMS to process and input all reservations types within the same working day
  • Responding to guest calls according to hotel policy and ensuring an outstanding guest experience
  • Ensuring accurate data is recorded for all reservations
  • Upkeep of all reservation records
  • Ensuring timely communication with guests in line with company policy and procedure
  • Maintain a positive selling approach to maximise yield in both occupancy and rates.
  • Assisting in keeping all information accurate and up to date to ensure correct information being provided to guests
  • Handle Group and Individual Reservations inquiries according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue
  • Aims to upsell rooms and other services to maximize the profitability of the company
  • Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
  • Liases and cooperates with other departments as needed
  • Creates reports or partake in projects as directed by management
  • Assists other sections as and when needed


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