Reservations Executive

Introduction

Designed by a team of highly skilled local and international multi award winning design firms, our hotel is a game changer in the East African hospitality market. The5-star hotel is based in Runda, Off Norther Bypass Road spreading over 8 acres.

The new luxury hotel features the highest standard, exquisitely designed: 211 guest rooms, an array of restaurants & bars, night club, swimming pool, gym & spa, events’ garden as well as extensive MICE facilities to cater for over 2,000 guests.

Beyond design, the hotel also aims to take customer centricity & employee satisfaction to a new level in the industry. Glee Nairobi is due to open in Nairobi, Kenya soon. For more information, please follow the link below:

https://gleehotel.com/

Job Brief

We are looking for a qualified Reservations Executive to join our team. He/she will oversees the reservations team, the section activities and how it performs routine procedures in order to maximize revenue generation and guest satisfaction. He/she will also work with the sales and front office teams to develop future and repeat business opportunities.

Introduction

Designed by a team of highly skilled local and international multi award winning design firms, our hotel is a game changer in the East African hospitality market. The5-star hotel is based in Runda, Off Norther Bypass Road spreading over 8 acres.

The new luxury hotel features the highest standard, exquisitely designed: 211 guest rooms, an array of restaurants & bars, night club, swimming pool, gym & spa, events’ garden as well as extensive MICE facilities to cater for over 2,000 guests.

Beyond design, the hotel also aims to take customer centricity & employee satisfaction to a new level in the industry. Glee Nairobi is due to open in Nairobi, Kenya soon. For more information, please follow the link below:

https://gleehotel.com/

Job Brief

We are looking for a qualified Reservations Executive to join our team. He/she will oversees the reservations team, the section activities and how it performs routine procedures in order to maximize revenue generation and guest satisfaction. He/she will also work with the sales and front office teams to develop future and repeat business opportunities.

• Assist in the day-to-day operations of the Reservations Department
  

• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
  

• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
  

• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue
  

• Prepare quotations and written confirmation to all clients
  

• Monitor client satisfaction regularly and resolve any outstanding issues to protect and enhance future business
  

• Work closely with Sales and Front Office as well as other departments, to ensure
  guest requirements are met

• Drive revenue generation by applying upselling
  

• Ensure team members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
  

• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure guest satisfaction
  

• Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
  

• Assist in the managing, training and developing of the Reservation team
  

• Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork