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Closing: Feb 7, 2022

19 days remaining

Published: Jan 9, 2022 (10 days ago)

Job Requirements

Education:

Bachelor's degree

Work experience:

3 years

Language skills:

English

Job Summary

Contract Type:

Full time


Qualifications:

  • Experience in selling or supporting a SaaS or technical product.
  • Experience driving customer success or account management.
  • Outstanding communication and interpersonal skills.
  • Strong presentation and articulation skills.
  • Hands-on experience in understanding the sales cycle.
  • Knowledge of working with a CRM.
  • Intermediate technical understanding of GPS tracking & telemetry.
  • Should be able to work in a fast-paced, high-pressure start-up environment.
  • A customer-oriented attitude that drives results.
  • SaaS and B2B experience preferred.


Responsibilities

Qualifications:

  • Experience in selling or supporting a SaaS or technical product.
  • Experience driving customer success or account management.
  • Outstanding communication and interpersonal skills.
  • Strong presentation and articulation skills.
  • Hands-on experience in understanding the sales cycle.
  • Knowledge of working with a CRM.
  • Intermediate technical understanding of GPS tracking & telemetry.
  • Should be able to work in a fast-paced, high-pressure start-up environment.
  • A customer-oriented attitude that drives results.
  • SaaS and B2B experience preferred.


  • Provide first-level support/response to prospects and clients’ requests or issue escalations as needed, in line with the SLA requirements, the scope of authority, and budgetary guidelines.
  • Maintain high-level customer engagement throughout the sales cycle with regular updates, feedback, and on-the-job training to customers.
  • Clearly communicate the progress of prospective projects to internal and external stakeholders.
  • Remain in constant liaison with the Sales Manager to ensure Prospective Deal Stages accurately reflect the CRM.
  • Managing incoming and existing business alongside the Sales Manager.
  • Coordinate with the cross-functional teams to ensure business target achievements (prospective deals are converted) and commercial service expectations are met.
  • Serve as a point of contact for prospects, clients, and internal teams.
  • Respond to incoming calls, webform inquiries, website chats and general company emails.
  • Plan & Facilitate customer presentations, training, and materials on product applications for potential, new and existing customers to develop their skills and knowledge.
  • Identify opportunities for process automation and optimization, with a focus on scalability growth.
  • Developing methods, processes, systems, and tools to support our customers in each segment.
  • Support the development and roll-out of systems and digital tools to improve the company’s effectiveness and efficiency.
  • Assist in implementing an automated video series that people can watch to get started learning the platform.
  • Assist in implementing the knowledge base articles to increase customer self-service without the need to rely on speaking to a customer support personnel.


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