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Senior Manager Consumer Banking

Closing: Jan 20, 2023

This position has expired

Published: Jan 17, 2023 (18 days ago)

Job Requirements

Education:

Work experience:

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Job Summary

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Key Competencies and Attributes

  • Proven experience in team management, supervision or leadership within a customer facing environment, including performance management & people development.
  • Goal focused and able to spot business opportunities.
  • Builds networks and maintains strong relationships.
  • Has passion and drive to achieve results under difficult circumstances
  • Pleasant and able to relate well in diverse social set ups and teams
  • Upholds high standard of Professionalism, integrity and respect for others
  • Drives high performance in teams.
  • Ability to develop productive working relationships and achieve results with deadlines.

Qualifications:

  • Bachelor’s degree in Commerce/Business related field.
  • Master’s Degree or Professional qualification in Banking or related field is a plus.
  • Comprehensive understanding of the Micro Banking market, external environment, and sector.
  • Strong presentation skill set
  • Good analytical skills
  • Highly effective communication and collaboration skills
  • High level of cooperation with others and is responsive to the bank’s and team’s needs.
  • Have a minimum of 5 years working in the Banking Industry; 2 of which must be in a management position.


Responsibilities

Key Competencies and Attributes

  • Proven experience in team management, supervision or leadership within a customer facing environment, including performance management & people development.
  • Goal focused and able to spot business opportunities.
  • Builds networks and maintains strong relationships.
  • Has passion and drive to achieve results under difficult circumstances
  • Pleasant and able to relate well in diverse social set ups and teams
  • Upholds high standard of Professionalism, integrity and respect for others
  • Drives high performance in teams.
  • Ability to develop productive working relationships and achieve results with deadlines.

Qualifications:

  • Bachelor’s degree in Commerce/Business related field.
  • Master’s Degree or Professional qualification in Banking or related field is a plus.
  • Comprehensive understanding of the Micro Banking market, external environment, and sector.
  • Strong presentation skill set
  • Good analytical skills
  • Highly effective communication and collaboration skills
  • High level of cooperation with others and is responsive to the bank’s and team’s needs.
  • Have a minimum of 5 years working in the Banking Industry; 2 of which must be in a management position.


  • Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
  • Ensure compliance with the Data Protection laws, policies and procedures of the Bank.
  • Relationship building and management with strategic employers
  • Signing of new MOU’s with strategic partners for FBL to offer packaged products to employees
  • Ownership and follow through for resolution of customer issues from partner institutions
  • Spearheading market penetration for consumer products
  • Monitoring portfolio at risk for consumer facilities while providing leadership
  • Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies procedures.
  • Manage customer requests and transactions in compliance to FBL operational guidelines and procedures with zero tolerance to operational risk and frauds.
  • Develops, Coaches, motivates and manages the performance of individuals and teams within Consumer Banking and across the department to achieve success in career and business goals
  • Actively provides leadership by contributing to the collective Leadership Agenda and sharing business insights/ feedback to maximize the overall performance and wellbeing of the department
  • Role Models the Brand and Corporate Values of the Bank in the internal and external market environment
  • Any other official duties that may be assigned to you from time to time by Management.


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